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March 2025 by dianne
I just needed a cabin air filter and due to the nature of my back, Randy was top notch!! He helped me with the right part and even helped install it for me. Excellent customer service. Thank you for that.
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January 2025 by Taylor Blankenship
Had a job that should’ve been an easy hour fix but it turned into an over 4+ hour deal. Everybody here was so friendly even though I was stuck in their parking lot for too long. I will forever come to this location because of the way the employees treated me. Andrew I believe it was he was so polite and made me feel like I didn’t overstay my welcome. Thank you all!
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December 2024 by Jason Cutler
Quick and professional
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December 2024 by Donald Higdon
This store usually good .service fast to get parts
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November 2024 by Tara Ellis
Blake was very helpful with my Kia issues
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November 2024 by Shayne Walker
My wife went to this location to grab a panel air filter for her 2017 ford escape, she was repeatedly told by the person behind the counter that she was wrong and her car takes cylindrical air filters. They refused to walk out to her car and verify it. I had to drive up there and walk in with the exact model number of what she needed before the kid behind the counter said "oh, that's for the 2.5l engine". Meaning, he could have checked his drop-down menu on his computer at any point, but him and the guy next to him were too lazy to click a mouse or walk 20 feet to check for a customer.
From what I'm told, this is a pretty common occurrence for this location
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October 2024 by M Guerin (MGGMAIL)
Great customer service
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September 2024 by THE SHEFF (The_Sheff)
Very helpful and I will definitely be going back. If they don't have what you need they will try their hardest to find it.
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September 2024 by Mark Flattery
Dave, the Manager, was knowledgeable and helpful. Recommended this store on West Kearney.
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July 2024 by Randy Claunch
Very professional team in this store, who work hard to take care of the customers in a timely manner.
Great place to shop.
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June 2024 by Code Enforcement State of Missouri Region D
I went to buy 1/8th Vacuum line , they were out . Needed replacement bulbs for headlight I had to tell the kid 3 times what I needed
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June 2024 by Tina Johnson-Perryman
Weren't that helpful, you really need to "know" the store in order to find what your looking for when u go. Not all locations are like this so it's probably best to call first in order to prevent frustration if your having a bad day due to car problems. Lol
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June 2024 by Th Th
Is staff extremely helpful and Is courteous Got me just what I needed
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May 2024 by Timmie Tee
If I could give 0 stars I would. I placed an online order for a cabin filter for my ‘23 Kia Sportage and when I went to pick it up I walked in and nobody acknowledged me. I had to literally announce I was there to pick up numerous times and the inbred looking guy with the black hair stated he’ll be right with me. 4 people and only 2 were with customers. This white lady walked in after me and he once again told me one minute and then proceeds to assist her. I just let them know don’t worry about it and you think anyone said anything? No! Realized I needed to cancel so I went back in for a refund because one thing I can do is go get serviced else where, then the guy, Sirus, who was assisting someone else when I initially walked in said he can get my order for me and it was done. Will never be back. Never had an issue at O’Reilly in Atlanta but I guess Springfield does not care. I’ll frequent elsewhere.
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May 2024 by Chuck Collins
Found what I needed at O'Reilly Automotive!
