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January 2024 by Paul Agee
This place is very dirty nothing ever gets cleaned. I stayed four nights no one came to clean take out the trash or bring clean towels. It's in disrepair holes in walls bad windows dirty carpet stains everywhere. If you care about cleanliness and service NEVER STAY HERE!!! I GIVE 0 STARS
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January 2024 by Bradley Badali
I paid for the room I went up and when I entered the room it was not clean. The bed did not look like it was changed. The bathroom was disgusting. I did not stay. I went to the desk and asked for a refund. They emailed me a refund receipt. They still charged my credit card. It has been over a week and they still have not refunded my card. This hotel was in very poor condition and not well kept. Don't stay here.
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December 2023 by Nathan Drake
Not only are the staff extremely rude while also faking niceties, but they WILL steal your money. DO NOT STAY HERE. If it wasn't for the abismal quality alone, the staff just add on to the string of poor decisions that led them to being such a poor quality hotel while acting as if they are the opposite. For instance, a manager there was fired recently for booking rooms off the books, sleeping with guests, and extorting guests out of their money in numerous ways. Any time criticism is leveled at them they are hostile and petty, making me wonder how any of the people there obtained a job in customer relations. It's absolutely pathetic that this kind of behavior is accepted, and I for one plan on taking legal action to retrieve the money they desperately claim it is not their responsibility to cover, even though when a business is bought, the new owner inherits all assets AND liabilities, in this case debt owed to myself and most likely many others. This location should either be out of business or completely reworked from the ground up, because what they pass for as "quality" is anything but that.
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December 2023 by Tammy Mize
I had a room booked for my son who is a veteran with a TBI and he had misplaced his wallet but he did have identification on his phone, this general manager would not listen to me. My son had been staying there already for 2 days and everything was fine. I live in another state so when I tried explaining to the general manager what was going on and how cold it is outside he did not care instead he just said oh well. Normally I do not post anything but this is so rude of this general manager my son has no care and he is a bit slow do to his brain injury I even offered to send a copy of my identification or even do a face time just so he could stay the night there until I came to get him. I even said it is cold and it is Christmas he said I do not celebrate anything and I do not care how cold it is. In the meantime I could not get a refund for this at all. What kind of person does that? He had been staying there for 2 days with no problems at all I am not trying to sound horrible but this man would rather throw someone out in the cold who had a room already paid and had been there for 2 days on a technicality this man truly does not have a heart. I would not ever stay here if I was in Springfield even if it was the only place available.Rooms: Just do not stay here unless of course you like to be treated rudely or if you have a child that has issues do not stay there cause he doesn’t care at allNoteworthy details: Not a great experience and the general manager is a real jerk who maybe needs to take some classes on how to be a better person
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December 2023 by Crystal Robinson
I stayed here around 3 weeks ago for a funeral of a niece. Among my time staying here they tried to charge me for smoking weed in my room (even though they didn’t inspect or anything) one of their house guys walked by and smelled in in the hallway and I guess since he smelled it in the hallways they automatically thought to charge us even without notification, when I went down and asked them why they tried to charge me, I then told them they could come inspect the room… they said they would not need to do that, but an hour later a knock came to my door the lady at the front desk and the same man said they were coming to inspect.. they said they didn’t smell us actually smoking in the room, so later that day, I went down to the front desk to talk to him about the incident (I was already frustrated) he then told me I either pay the $250 fee or get out of the establishment, when I asked for my deposit so I can relocate the front desk lady refused me even though there was no reason. They made a horrible situation even more horrible and I have never had to experience something like this for a 1 star room. I have never had someone treat me so bad in literally one of my hardest times already. I wouldn’t recommend a dog stay here.
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December 2023 by Black Fae
Thought this was a better hotel. Nope, right next door.Lights don't work in the room, finding the room (with a foot injury) was next to impossible, the rooms are dingy (are you afraid of color??), and a $40 pet deposit?This was not worth it. We are not coming back.
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December 2023 by Kalyn Friedges
I wouldn’t even give this 1 star… there was nothing “quality” about this place other than the nice gentleman that checked us in. We immediately left and found other accommodations. You are definitely getting what you pay for.
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November 2023 by Mayra Mendoza
My HonestyOur room was disgusting. Is like they didn’t care enough about their customers to even bother to clean them. The room was a total mess. Absolutely NOTHING was clean. There were cockroaches and bedbugs. The tv didn't work. And the Pictures that they have posted the rooms DO NOT look like that. Wish I could have taken a picture. Would of given it a zero if I could.
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November 2023 by Lisa Subaric
Rooms are dirty, blood on the sheets. Didn’t want to stay there at all. We left. They refused a refund, offer points. Will never go back! Photos are not at all what the place looks like.
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October 2023 by Peggy Kuckenbaker
This was a horrible experience for me. The room smelled terrible but really got me was that when I turned on the bathroom light, there were cockroaches on the sink. I had nightmares thinking they may have bed bugs. I do not recommend this
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October 2023 by David Shaffer
If it wasn't for the word Low. It would not be a Quality Inn. The rooms and linens were Nasty! It was the WORST shower I've ever had. I'd rather have slept in the Car. Good luck if you try and stay there!
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October 2023 by Amanda Maynes
This might be the worst hotel I've ever stayed. ?•When we got to our room the door was propped open with the flip lock in the door jam.•There were zero towels and a dirty wash cloth on the shower rod. I called the front desk and house cleaning immediately came and apologized. They had been called away while cleaning the room and never got back to it, and the front desk just went ahead and gave us the room anyway. She grabbed the dirty wash cloth and gave us towels.•When we took a shower and found partially used hotel toiletries in the shower.• There is a giant gap in our door. It looked like someone has kicked the bottom of the door in.•The room next door had a dog bark all morning and of course we had adjoining rooms so the sound just came right through our adjoining doors.• That room had an argument that morning. Lots of door slamming that make our entry door and adjoining doors rattle. Then, I'm pretty sure they had a physical altercation on the balcony.
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October 2023 by Shaun Vose
We stayed here for 3 wks. During that time had to be moved 3 times and every floor was wet, like I had to dry my feet off to get into bed. The management is a joke and does not care about their guests. In the end was asked to leave after using a bathroom that wasn't marked closed or out of order it even had a daily log for cleaning done. Horrible place to stay do not go there. If the GM name is Marcus DO NOT STAY!!!!!Rooms: I would rather stay in a crack hotel. There were syringes behind my dresserFood & drinks: Cold food
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October 2023 by Alice Roberts
I wouldn’t give this hotel even a one star. There was no other choice.After driving all the way from Milwaukee, Wisconsin to Springfield, Missouri, this hotel was right off of Route 66 and so very convenient. The building is very unkept. Walls in the hallways are cracking and breaking down, carpets are very dirty, they are black in traffic area. There are open air conditioners in the halls with spider webs inside the compartments. They were decorated for Halloween with fake spiderwebs that fit right in. We got to our room and noticed right away that the bed wasn’t really made very well. After having a bite to eat (food we brought in), we turned down the bed and found dirt, dead grass pieces, chips/crackers and peanuts! That was it, couldn’t take anymore. We packed everything back up to leave. When we opened the door to the room the desk clerk was there and asked if everything was ok. I told her no and my husband showed her the room. She was very nice about it and refunded our card and we left.Safety: We really didn’t feel safe, esp., with the condition of the place.
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October 2023 by julia mcdermott
Roaches & dirty! Sheets dirty bathroom dirty! I don’t know who cleans here but it’s totally not up to my standards!!! I won’t stay again. I’ll sleep in my vehicle…carpet & chairs have many stains, whole room needs a deep cleaning PERIOD! Hotel gets a fat ZERO
