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November 2023 by shawn crosby
I had a 3450 fraudulent charge on my bank card. I went into the bank and spoke w a teller. She could not figure it out. She asked the president of the bank (by her name) hey ____, could you help me with this? The president walked out of her office scolding her stating” it’s not “hey ____, it’s _____. It was as if the teller called her a vulgar name. It was very rude and unprofessional. I managed to contact the business in dispute while standing in the presidents office. The manager of the business informed her he could email her documentation to prove they had released funds back to the bank. The president informed the business owner she could not receive emails from individuals she had not received from before. Neither him nor I had ever heard of this. Regardless, she insisted she couldn’t. At this point I was very upset. She, (president) had not only acted very unprofessional but, had not assisted me with my loss. At this point, I informed her her attitude towards me and her employee were very unprofessional. I informed her she was very rude. 20 minutes after leaving the bank she(president) called me stating”Shawn, this is ____, the one you called rude. I still can’t believe she could stoop this low after her unprofessional conduct in the bank. Regardless, I contacted her superior. He said he would check into it. I didn’t hear back. I emailed him again, he replied by saying” he found nothing she did handling my account was incorrect. He failed to address the situation with (emails) and how she treated her coworker. Ironically, he received my emails and I had never emailed him. This was the second time on my business account this happened and neither time, she tried to assist me. In fact, on a 1600 transaction 8 mo ago, I contacted her that a customer of mine was trying to dispute the transaction 29 days later. I informed her I had all the documentation and signed Cc slip. I informed her I wasn’t going to lose 1600 for a valid transaction. Her response, I’d just let it go. I said ___, I’m sure you would but it’s not your 1600dollars. Unbelievable. I have since closed both my accounts. Ironically, they never closed my business account completely and now have transactions over drafting on a closed account. I have since contacted the bank and they can’t figure it out. They transferred me to their headquarters in Tulsa, they put me on hold. Thirty seconds later I’m speaking to the individual in springfield who transferred me to Tulsa. I have never delt with a bank of this caliber and never will again.
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April 2023 by Josh Graston
Beautiful old school architecture, fast friendly and efficient service. Can't ask for much more out of a bank
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October 2022 by Cindy Harris
If you want the customer service you deserve from your bank, come experience Regent Bank. You’ll be glad you did!
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June 2022 by Dustin Scott
A $4.00 ATM fee is a bit ridiculous.
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June 2022 by Jeff McCafferty
Friendly folks.
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April 2022 by jimmy falsken
I am new to Springfield and had lots of issues with other banks in the area. Went into Regent and the lovely lady took down all my information. She handled the whole process of opening the account, all while I went to work. Account was ready to go the next day, no penalties for being a new customer. Was able to access the account, make deposits and no wait for my debit cards. Mobile app is simple, has no troublesome ads. Regent Bank took all my frustration and headache with other banks/credit unions and made it a stress free process. One of the best experiences I've ever had with a bank, I surely won't forget.
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June 2020 by Jessica Parrott
Regent bank is the best bank in Springfield! They are very personable and genuinely care about their customers. They do a wonderful job of helping you select the product that best fits your needs. When you bank at Regent Bank you feel as if you're family. They remember your name when you enter the bank and they even send you a birthday card!
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June 2020 by Shelly Hinton
I've never in my life seen a bank that's not open on Saturday! So you're off at 5 on Friday. Guess what? They're closed. Ok I'll run back into town in the a.m. - umm noo!! They're closed! Really??! So frustrating! I think they forgot about the blue collar workers, or maybe just dont care??
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June 2019 by Sean Kouplen
Regent Bank’s Springfield team is world-class. They are seasoned business bankers backed by one of the country’s top community banks. They make fast decisions and have the best rates in town. This is the way banking should be!
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June 2019 by Kadie Savage
My husband and I opened an account recently. We love Morgan. She is so personable and makes us feel very welcomed. She has been prompt and helpful in any area that I have needed assistance. Everything has went very smoothly, and so far I am very pleased with our decision with Regent Bank.
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June 2019 by Travis Beazley
The Springfield Regent Bank team is AMAZING! Great products, awesome facility, and outstanding staff. I highly recommend Regent Bank!
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June 2019 by clcd26
The Regent Bank team is great and focused on being a bank instead of a fee generation machine. Good rates, good people and professional courtesy.
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June 2019 by Tricia Dunn
Regent Bank Springfield is a great bank with an incredible team of experienced bankers. I highly recommend Regent Bank!
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June 2019 by Brandon Gaffney
The people at Regent Bank are amazing.