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November 2023 by Kayla
I’ve never had a good experience here. This is the 4th service I’ve had completed here (2 oil changes and 2 service repairs). The last time I tried to get in for service, no one would answer me. After my car was repaired in June, they said they fixed the problem that I started having after my previous oil change there in May. I’m still having the same overheating problem and my car has been in the shop for 4 days and I’m now being told they can’t find my paperwork to tell me if my car is complete. My advisor, Cody, has been so unhelpful. I have to call and text multiple times to get simple answers about my car and service. He told me he would give me a call today (11/11/2023) and when I called the shop I’m told he’s not there. It took an entire 24 hours (11/10) to even get an estimate for the work after my car was in the shop for 72 hours (11/7) at that point. This has been absolutely ridiculous. I’ve had trouble with my car since June now and no one has been helpful. I will never be purchasing another Chevy as my car and their service departments have been completely unreliable. My estimate went up by $200 and they tried to sell me extra services when they can’t even get this one complete. I’m spending almost $300 on parts and $700 in labor, so I’d expect much better service that I’ve received. That’s just for this visit. I’ve already put in around $400 at this dealership and over $800 at another dealership for the exact same problem that no one can seem to fix for me. The only good part of their service has been the ladies at the front desk who have always been extremely helpful. Find anywhere else to take your car. The only reason I went here again is because I’m still having the same problem after my last visit and hoped they’d help me out. Plus I’m moving out of state this week and needed to get in somewhere soon.
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November 2023 by Ashley
They did great work on my Chevy Equinox. Got it in and out so fast and looked brand new! Even cleaned it for me. They have worked on it several times and never been disappointed!
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November 2023 by Jeff OHair
Reliable Chevrolet did body work on my Chevy truck recently and their work was excellent. Great communication throughout the process, the price was fair and the best I could find. When I picked up my truck, it looked brand new where the work was done...paint job was outstanding. I highly recommend Reliable Chevrolet.
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November 2023 by John Meese
Kenny was excellent to work with and made sure I was taken care of. I also spoke with the service manager, which was excellent and made sure I understood what steps needed to be taken to repair our vehicle ( due to my concerns since another Chevrolet dealership could not figure the issue out). This brings me to the tech that worked on our vehicle. What a great asset this individual is to your organization. Even though I was skeptical because of the previous dealership, everyone I dealt with was very courteous and helped me understand what needed to be done to resolve the issue. Great job, and I have mentioned my experience to several people and definitely recommend you.
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November 2023 by Ken Hebden
Made an appointment for an oil change and the night before I was supposed to go, I picked up a nail or screw in my tire. I called and asked if that could be fixed at the same time and they were more than happy to look at it and advise me, which they did.Good experience for my first visit to this dealership. Good phone experience & good service rep experience.
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November 2023 by Steve Bock
I was very happy with Reliable. Everyone was great, My salesman John parts guy Danny and the body shop guy (forgot his name) went above and beyond! Could not have had a better experience. I will definitely recommend Reliable to anyone wanting to buy a Chevrolet vehicle.
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October 2023 by William Dixon
U bout my car at reliable n 2015. All work including replacing battery n tires(twice) have been done at reliable. I don't think I can get the assurance of a good n complete job any other place. Cody was the MY MAN. He helped me through the entire repair process n kept me informed/updated daily. I really appreciate the Xtra mile. I appreciate his genuine concern n wish n hope all the reliable employees attack their job with the real truth n honesty n enthusiasm that Cody Knight displayed. It was a pleasure to work with him. THANK YOU!!!!!!
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October 2023 by Barry Martin
I have to admit going into Reliable Chevrolet service was a little intimidating, I had never used them for service. I had bought a preowned corvette in Oklahoma from a Chevrolet dealership. After I purchased it I noticed a gasoline smell, I thought I needed a new gas cap. Well that was not the case, it had a major issue that should have been taken care of years ago. I was sick to my stomach, I thought I was up a creek. I went in to see if the service team could help. Boy was I surprised, I was greeted with kindness and empathy to my issue. The department manager over service, Justin, went to bat for me and resolved my issue,saving me big time. Also, Austin keep me updated on the progress. I have never had service like this before anywhere! Thank you again! You guys are the best!
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October 2023 by Morgan Kinder
I took my car in for an oil change yesterday, and I had a pleasant visit. I was informed my first two oil changes were free of charge due to my car being certified pre-owned when purchasing it from the dealership! They also rotated my tires and inspected my vehicle thoroughly. I only had to wait about an hour for my visit, which I feel is very reasonable. At the end of my visit, I recieved a text of everything the technician did and noted during my inspection. I also received a print out of the inspection, including a couple areas that may need attention in the coming months. They gave me an estimate to have those concerns addressed in the future, if needed. Overall, the communication was great, and I feel prepared for the things I may need addressed at my next visit. Plus the employees are always friendly!
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September 2023 by Stephanie Jedlicka
We were very tentative due to past experiences with pushy salesmen. This time we were very pleasantly surprised by the help we received from Beau. He listened to what we were wanting and didn't try to push us in any way. Even though he is new to the job and had to ask for help, he was very helpful, kind and we think he did great.
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September 2023 by Lisa Lee
John Smittle was so patient with me over a few month to help me get the right car for me. He always responded to my phone calls.text, and emails to answer any questions I had and I had a lot. So happy with the service he gave me.I would recommend him to anyone looking for a car. Thank you all for the good service. Lisa Lee
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September 2023 by Lacy Evans
David was very nice they listen to your needs and do there best to meet them I would 10 out of 10 recommend reliable Chevrolet over anywhere I was unfortunate to go to auto gallery first and they sold me a lemon me and several other people. Unfortunately, I wasn’t able to get my money back or build my credit so they cost me that more than just a car on top of that they caused me to lose several thousands of dollars I didn’t have fixing the vehicle the day after I got it it was in the shop and was in the shop the whole time I had it for almost a year they had a new motor a new intake, manifold kids, new water pump, new, almost everything and it still was leaking water when I drove it home from getting a brand new water pump, as a single mother of three anyone that can sell a car knowing that it is not a car that will be dependable and will break down as soon as they leave the lot is it not someone that I would want to do business with nor would I want to have in my corner Chevrolet was nothing like this. They were upstanding and very reliable as their name suggested they actually do 160 point inspection on their cars or something ofThat sort I would never go anywhere else but here
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September 2023 by Macaylah GH
My future father in law and I went to look at a 2014 Nissan Sentra I was interested in buying as my 2003 vehicle was not doing well. From the start, I was treated as an autonomous individual and not a woman incapable of making decisions. My sales associate, Dustin, was simply fantastic. He answered all of my questions with kindness and honestly. The manager, Byron, was forthright, professional, mind, and took the time to greet us and get to know us. The team offered to show me a 2017 Nissan Sentra they also had. Ultimately, I did end up purchasing the 2017. I decided the higher price was worth the lower miles and newer models. The car includes a laundry list of features I was excited to have included. Although my payment is a little higher than I would have preferred, David kept the price just under my maximum payment amount. At no point did I feel pressured to spend more or make decisions I wasn't comfortable with. I now have a reliable vehicle I feel safe driving! Thank you Dustin, Byron, David, and Jamie for all your help!
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September 2023 by lakota goodwin
We had an amazing experience with Todd he is hands down the best salesmen. we will definitely be back to buy are next vehicle. All the staff was very friendly. Todd made all the paper work and everything so easy. thank you
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August 2023 by Donna N.
I was very pleased with the great customer service I received at Reliable Chevrolet. Dustin Tran didn't give up until he found the car I had described to him that I wanted. Dustin is very polite and courteous. Dustin gave me the time I needed to make my decision which I really appreciated. I love my car. Thank you Dustin.