-
November 2023 by Breane Pentecost
Emily always helps me with whatever I need, so sweet! I love this location the most!
-
October 2023 by Brittany Moreno
Lacey knew an answer to all my questions. I felt very comeftorable in an incomftorable situation. I would absolutley recomend her to others. Keeo shinin lacey :)
-
April 2023 by Johnny Blas
Just because someone looks able bodied. Don’t assume they are!Pulled up and the associates were outside. And one person started arguing with me right away about being in a handicap spot.Not all disabilities are visible.Your spaces aren’t legal handicap spaces either. Educate your employees.
-
January 2023 by Ashley Plumb
Been going here pretty consistently. Now I have to go back AGAIN because outfit didn't fit. They have outfits for tiny girls and plus size but absolutely nothing for us mid sized women. Will not be going back for outfits ever again. (XL was too big, L was too small) toys are good tho
-
January 2023 by Ron Mansker
They sold us a $500 item told us there was a 30 day return policy at the Springfield Missouri location I called corporate because store refused to take item back the next day I ask corporate to pull video where the clerk told us 2 times there was a 30 day return policy they did pull the video but lied about what was said so I plan to file a lawsuit for damages! I strongly recommend stay away from these crooks for major purchases they will completely screw you over see you in court!!!
-
November 2022 by Meagan Heston
I have been to this store multiple times but never have I ever been as satisfied with customer service as I was tonight with a lady name Lacey she is extremely knowledgeable of all items in the store on how to use and maintain their products! 10 out of 10 customer service!
-
July 2022 by Christopher S.
The guy was extremely rude because we were in a group of 4 needless to say we won't be back.
-
May 2022 by Onyx Plumb
Been going here pretty consistently. Now I have to go back AGAIN because outfit didn't fit. They have outfits for tiny girls and plus size but absolutely nothing for us mid sized women. Will not be going back for outfits ever again. (XL was too big, L was too small) toys are good tho
-
April 2022 by amelia lawrence
Me and my fiancé went to your store the other night to look for stuff for our wedding night. We just barely got in the door and the woman working said I was going to have to leave my purse in the car or put it behind the counter. I have a heart condition and I have to have my nitroglycerin with me because of it. I have a very small purse and I showed her everything in it and she still said I couldn’t have my purse with me. So we left and will never return again.
-
April 2022 by M B
Three times I’ve came in here with my gf an the breaded over weight manager time after time follows us around an ask very inappropriate questions. If you want to be objectified, followed, an asked multiple questions about if your a “bad boy or girl” then this place is for you, if not STAY FAR away. Nobody should be in manager position while making comments or actions like these. Definitely not a safe space.
-
March 2022 by Caitlin Snyder
Your return policy (or lack there of) is ridiculous! My fiancé bought an item for $140 in store at your Springfield, MO location for me for my birthday. I do not want the item as it's not something I am interested in. It is brand new, never used, in the packaging, WITH THE RECIEPT. I looked online to see if there was a return policy and online it states a 30 day policy. I take it in to the original store and I'm informed that I cannot return it for a refund! That its only online! Why?!!! It has never been used and you can clearly see that! That's $140!!!!
-
November 2021 by Linsey Denney
I bought a top for my boudoir photo shoot, the sweet lady told me I could have store credit if it did not work and I returned it within the timeframe. I returned the item within the same week. The assistant manager was working when I was trying to return and told me I was told wrong and could not return it for any other item other than a larger size. (I did not like the leather top on me) I asked why I couldn’t exchange for a different item. He eventually gave in and stated I could use the money towards different items. (After 5 minutes of going back and forth and him inspecting the brand new item that was only tried on) Once I obtained 4 other items and paid the difference he responds that I cannot have the receipt of my new items because there’s no returning what I bought since this was an exchange. Even though I paid out of pocket for one of the items.I have loved this place and spent over $600 here. Sadly I will not be back due to this manager and how he treated me. Poor customer service.
-
November 2021 by Kara Kim
Terrible customer service policy and prices. Just go online for real.. also after reading the reviews the bearded guy gave me issues too!! Literally wouldn't let my boyfriend in the business so I bought some things without him..went outside to show him.. literally turned around and came back in because it was the wrong thing and they wouldnt give me a refund or store credit or anything .. I was outside for less than 3 minutes no exaggerating.If I'm going to deal with that I may as well buy the thing I want half price online that way I don't waste money.
-
September 2021 by Sean Michael
Classy, not like x-spot. Fun place to show off the wife while browsing all the fun stuff.
-
September 2021 by JohnnyTest
I read another review that had a problem with the same person that I did. The bearded overweight guy was talking down to me and trying to talk to my girl. I let it go because I knew he had no shot, but he’s a creepy guy that should be let go. Also, I connected to that same person over the phone (I could tell by his voice) and he said I couldn’t get store credit even though the products are still sealed in air tight plastic bags. He said it’s “used” because it left the store. Is it really used if it’s air tight sealed? Really? Don’t go here.
