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March 2024 by John Lancaster
Yes u would think if u was concerned about the review I gave u and u wanted me to call u back to discuss it someone there would know something about the review and the person that answered the phone didn't have a clue what I was talking about. Just explains why u got the review u got. No one at the store or the one's that answer the phones know what's going on.
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November 2023 by Joelle Williams
This store was brimming with people and yet the employees made each one feel especially welcome. By the end of the visit, we had made friends with other patrons as it was an overall cheerful environment. The sleep number diagnostic bed was helpful so that we could visualize where our pressure points were. Noah was a non-pushy, truly helpful salesman! Great experience!
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September 2023 by Suzanne Stewart
It was a pleasure to shop at the sleep number store. Ben answered all our questions and he was very patient with us and didn’t try to high pressure us to buy a mattress.
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August 2023 by Darlene Myrick
I received a call from Ben, the manager at the Springfield, MO, store. He wanted to let me know that I had a rewards balance of $50 that was supposed to expire at the end of August. I must say I am impressed that Ben would take the time to search his database to find accounts with a credit. That to me going the extra mile for his customers... KUDOS!
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July 2023 by Ron Bayne
Great experience with the manager. Extremely knowledgeable about all products
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June 2023 by Wayne Hawley
Very easy to work with. Helped me get everything I wanted..
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June 2023 by Patty Wilson
Highly recommend their beds. Shopping for a pillow recently, and despite being busy, I felt the service was personal and professional.
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April 2023 by Shirley Shelton
I love, love, love my Sleep Number Bed! However, what makes it extra special is the way I am treated any time I go into the store. Tina, especially goes above and beyond to make sure everything is correct and exactly what I want. Thank you! It is a joy to go in this store.
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April 2023 by Melissa Kirkbride
Do not waste your money. This is the worst bed I have ever had. We have had it for two years and it just keeps getting worse. For the anount of money it costs, it should not be terrible after only two years. It's uncomfortable no matter the setting, the split king loses so much space that I feel like I'm falling off the bed every night, and the adjustable frame doesn't work 90% of the time. But then you can't prop yourself up with pillows because there is a huge gap between the mattress and the wall. I have never regretted spending money on something so much.
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December 2022 by Paula Todora
We've had a Sleep Number for years, and it was time to upgrade. Ben helped us so much in the store, and today was the delivery. Nathan and Taylor provided friendly, professional service, precise delivery time, with excellent communication, and we couldn't be happier!
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December 2022 by Amanda Carlton
We had a wonderful experience at the Springfield, MO Sleep Number store. Super helpful, super friendly, super knowledgeable.
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November 2022 by Adam S
Update 11/5:On year 3 of the bed. The same air chamber needs replaced and their “awesome” warranty won’t cover it. Now they want several hundred dollars to replace it. What a complete joke of a company. Avoid Sleep Number at all costs!!!!I've had the bed a year and a half. One of the air chambers already needs replaced, and the frame is already bending. Had a service apt scheduled for 2/17 to replace an air chamber (which they made me pay for by the way) and replace the frame. I've been waiting 3 weeks for this appointment, and now am being told that I'm being rescheduled for 3/17. This is ridiculous. When you pay $5k for a bed, you don't expect to begin having problems within a year and a half, and when problems do arise, you certainly don't expect to have to wait 2 months to get them resolved. I will never shop with Sleep Number again, and would recommend taking your money elsewhere. Apparently price doesn't always mean quality in product or service.
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October 2022 by Lucretta Kinder
Tina was very help during our visit. I would recommend this store and Tina to anyone. She spent a tremendous amount of time with is and answered all our questions with patience. We have a great personal experience.
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October 2022 by Sho-Me Flooring Shelley
Olivia was very informative about all products and a great educator on the science of sleep. Very helpful and professional. We are looking forward to getting good comfortable sleep.
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September 2022 by Tom G.
Sales person was very knowledgeable. I had to change the location for delivery. They are very good at communicating. Our bed should get delivered today!
