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March 2024 by Tanya T.
This store has a very good selection. Our salesman did all he could to give us what we liked for our budget. We still went over a bit but it's well worth it. We will be out next couch set here! Clean store. Staff was kind.
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March 2024 by Kenzie F.
Extremely disappointed. It was 4:45pm & I checked their hours prior to leaving to see that they close at 6pm on Sundays, so I headed that way. I drove 25 minutes across town in hopes to find a dresser set for our new home to discover their doors were locked at 5:10pm. My partner and I had purchased a sectional here a few years ago and still love it, but this experience has left a sour taste in my mouth. This was an absolute waste of my time; Almost an hour out of my day just in drive time and I didn't even get to see what they had to offer.
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December 2023 by Mary Jane A
We recently bought a power reclining sofa from Sofa City. ************************* was our sales assistant and was very easy and low pressure to deal with. Went by on Saturday and it was delivered on Monday! Cant get much better than that! Thanks
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October 2023 by Nicholas Lunnen
Furniture shopping generally comes with uncomfortable contact with a sales person that follows you around. We came into Sofa City and met Jaedon. He wasn’t overbearing. Didn’t seem overly eager. Just wanted to help us and answer our questions. He got his manager, Steve, involved when he didn’t have the answer for something. Steve was quick, easy to talk to and not overbearing. He made us an awesome deal we couldn’t refuse. A great experience. Go there.
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October 2023 by Kim Griffin
Great experience! Sara was so patient with us both and our individual needs and wants! We even found a sofa that works for both of us!! Good, honest person! Steve was very helpful, also!
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October 2023 by Kimberly H.
Roy was extremely helpful and everyone was so nice! He got us a great deal on both of our new sofas. I defiantly recommend this place and will be going back.
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October 2023 by Kathy Carr
Excellent experience buying new furniture. Our salesman, Jaeden, was very courteous to help us find exactly what we were looking for and not pushy in any way. He was great to deal with. We also had some help from Roy, a long time employee, who helped us with detailed questions and information about the furniture we were interested in. Then we met the store manager, Steve, who was great to give his time toward extra concerns that we had. We were treated kindly, without pressure and given a fair and affordable deal on quality furniture. Very pleased with buying experience and would highly recommend.
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October 2023 by Elizabeth Schwenk
We came in to Sofa City just to look and we meet Jaeden. He listen to what we said we were looking for and pointed us in the direction of items we might like. He explained a little bit of every item we looked at which was great. Very very helpful , nice and had a great attitude and smiled all through our visit with him. Thank you Jaden we picked 2 of these.
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August 2023 by Jackie Dehaan
Husband and I decided it was time to upgrade our living room furniture and decided to check out what Sofa City had to offer. We’ve dealt with Ashley Furniture in the past and had bad experiences so Sofa City was our first location. As soon as we walked in the door we were greeted by several employees, but we gravitated to the closest one who was Roy. Roy was extremely knowledgeable with what they had to offer for what we had in mind, he was not pushy and just a downright personable kind of guy. The whole experience was so pleasant and husband and I actually had a whole lot of fun shopping at Sofa City. For the past several years we always gravitated towards brown sectionals and knew we wanted something different so we started with recliners. We found two beautiful recliners and the absolute crazy thing was when we came across our new couch we observed that it was an exact match(material/color) to our recliners. So at the end of the day we ended up buying two recliners, a couch, ottoman, oversized chair, a table and an area rug. Roy Definitely made it a pleasurable experience and the store manager Steve was right there making sure everything went smooth. So if your looking for some new furniture in the Springfield area I HIGHLY Recommend checking out Sofa City where the price is right! Thank me later.
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August 2023 by Stephanie Jenkins
This was our first visit to Sofa City and we were very impressed. We were greeted immediately by Dre and he was very helpful, informative, and patient. He explained first thing that they stock what they carry in the store, so we could take home what we purchased that day! We visited another store that said they don’t stock anything so we’d have to wait to get it. Sofa City is very clean and well organized with a large variety to choose from. We expected to pay much more for the quality of the recliner we purchased, and we will be back for any future furniture needs! Ask for Dre…. He’s amazing!
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August 2023 by Jackie W.
Husband and I decided it was time to upgrade our living room furniture and decided to check out what Sofa City had to offer. We've dealt with Ashley Furniture in the past and had bad experiences so Sofa City was our first location. As soon as we walked in the door we were greeted by several employees, but we gravitated to the closest one who was Roy. Roy was extremely knowledgeable with what they had to offer for what we had in mind, he was not pushy and just a downright personable kind of guy. The whole experience was so pleasant and husband and I actually had a whole lot of fun shopping at Sofa City. For the past several years we always gravitated towards brown sectionals and knew we wanted something different so we started with recliners. We found two beautiful recliners and the absolute crazy thing was when we came across our new couch we observed that it was an exact match(material/color) to our recliners. So at the end of the day we ended up buying two recliners, a couch, ottoman, oversized chair, a table, couch pillows and an area rug. Roy Definitely made it a pleasurable experience and the store manager Steve was right there making sure everything went smooth. So if your looking for some new furniture in the Springfield area I HIGHLY Recommend checking out Sofa City where the price is right! Thank me later.
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August 2023 by rhonda Reilly
I have been shopping for several months now looking for the perfect living room furniture. I finally chose to make my purchase at Sofa City ! The furniture was very high quality, the customer service was very pleasant, no high pressure sales!! And the store management obviously cared about his staff and customers! However, my table was scratched in the move and they said they would send someone out to repair it. My response was, I am very hard to please, but you can try! Lol They sent out a young man, Dominic, with Finishing Touch. He did an amazing job!! You can’t even tell the table was scratched! I was so pleased I hired him to repair a scratch on another piece of furniture while he was there!! Long story, but worth telling! Thank you guys for a job well done !! Rhonda Reilly
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August 2023 by Big Baller
Went to sofa city, looking for a sofa for our fifth wheel travel trailer. Blake was more than helpful. Did not try to rush us or pressure us into anything took his time with us made sure everything fit and made us feel like we was at home. he is one of the best make sure to go in and ask for Blake sofa city, I give them a five star rating he helped us out with what we need and what fit us in our budget
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August 2023 by Brian Canizalez
Absolutely wonderful experience, Dre helped us and his customer service was impeccable. He was so kind and patient with us, gave all information up front and helped us with an awesome deal and couch! Thank you, we will return for future purchases!
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August 2023 by Willis Prince
Came in to get a couch and was immediately greeted by Jeff Davis. This is the man you want to speak to when looking to buy. Very polite and down to earth. Didn't try to upscale me or bundle it with anything else. Gave me a list of financing options and allowed me to choose what worked best for me. Handshakes and goodbyes and I have a new couch and a new friend. Jeff Davis, you're that guy pal!
