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April 2023 by Michael Phillips
This Bank was previously SFC, where I was an extremely happy customer for about 15 years. Eventually it was purchased by Guaranty. There is a stark difference between the two, Guaranty is the corporate bank focused on profits, not customers. I hope someone considering opening an account or seeking a loan might reconsider and save themselves a lesson about doing business with shady banks. I had several accounts with this bank; personal, business and trusts as well as my home mortgage. They stole $6.14, from a trust set up as a free senior checking account, because of disability, not age. The charge was for "Lack of Activity" and "Mailing Statements". I wasn't notified of changes to policy, when I called their attitude was tough luck. They would have taken more but that was all that was in the account. If they'll steal 6 bucks from the disabled, they will steal from anyone given the opportunity.
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September 2022 by Bekah Owens
This bank would not break my change because I am not a "customer". It is a poor policy to not exhange cash denominations simply because I do not have an account with this institution.
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August 2022 by Garoux
Been using this bank for years, and it's normally fine if you don't have an issue. About a month ago, I had ordered something that a company never sent me. I went into to dispute the charge, and I explained to the clerk my situation. Another clerk/manager started filing paperwork without speaking to me directly. He then comes over with a form and just tells me to sign it. Due to the the fact we hadn't spoke, I repeated my situation to him and asked of he needed me to write down more information and not just my signature. He assured me that it would be fine; if they needed more they'd contact me.Suddenly that debit card is shut down, as I discovered when I tried to use it in public. I called to ask about it, and was told it was due to reported fraud. When I explained the situation, she emphasized that the paperwork *I filled out* said fraud. I corrected her that I signed the paperwork I was given for the situation I explained to two employees. I was told I can lose the credit for the product and try to dispute the file, which misses the point. So now I have to take time off of work to come in to deal with a problem made worse by lack of communication on Guaranty Bank's part. Not to mention the issues it caused with my bills.I don't appreciate being made to feel at fault for a failing on their part, nor being told that my only solution is missing work and losing my time/gas if I want a card before the end of the month. Every time I've had an issue (albeit seldom) with this bank, it goes much the same way.
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January 2022 by Anxiousvariable
Unless you are desperate, I would try to find another bank.
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December 2021 by Evangelist Jonathan Abah
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September 2021 by Micah Brockman
Bad Service, this bank does NOT care about its customers. I Just left them as they didn't stand behind somebody stealing my credit card numbers and using them out of state. They wouldn't even file the dispute for me
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September 2021 by Rick Fishback
Small town values in a big town bank.
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June 2021 by Mike Fay
Best customer service.
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April 2021 by Shawn Cranford
Phenomenal place to use for your mortgage needs. Make sure you ask for Matt Graham. He's the real deal and the best rates in town. See him for your quick qualification letter so your house offer is not passed over.
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February 2021 by Holly Wagner Senter
Matt Graham went over & beyond to get us the best rate for our new home. Great person to work with
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December 2020 by Tripp Studios
I've always had good experiences with this bank until the issuing of the new Visa card I'm stuck out on the road on able to access any of my account anytime I call the number on the card they can say they can't help and I have to call the Springfield Bank and they just give me the number to call the card activation again. I've been trying to get ahold of the bank for the last 2 hours and all I get is a busy tone.
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September 2020 by Stephanie Harper
There is no other bank in this city that is remotely equal in customer service. Many of the tellers know our names and even our kid. Cindy is by far the most amazing.
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November 2019 by Carla J Myers
On this Thanksgiving morning I have to express my thanks to Rachel West, Sarah Smith and Christy Maupin the ladies that have made the last week bearable. I don't believe there is another bank anywhere that would offer the service and hard work these three have shown in the past week and always. My thanks also go to the people behind the scenes that have provided them with the tools to help. When you walk in SFC bank anytime you are always greeted and treated with the utmost respect by everyone in the front lobby.
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August 2019 by Curt Lewis
You will not find a nicer group of people. They know you by name and I guarantee they provide the best service.
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May 2019 by Inner State Productions
Great local bank. Always helpful and friendly to work with.