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September 2023 by Judith M.
This merchant is below 0 for a rating. I ordered a floral arrangement for a funeral in Springfield, MO. What they delivered was a few roses (clearly having opened and not buds) no other accent flowers or ribbon, As I live out of state, I had a friend send me a photo of what this florist considered a funeral arrangement, which brought me to tears. As this was a one time, can't do over event, I was ashamed as the person who passed was so very special to me and i had been very specific in what flowers I wished to have in the arrangement and emphasized that the arrangement should be extra special. When I contacted the florist, I was told the person who took the order only wrote "red roses" on the order. The manager apologized and gave me a refund, but the opportunity to express my love on the loss of this person can never be undone.
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August 2023 by Cindy Byers
Their flower and plant arrangements are amazing. I have used them for 3 funerals and was asked every time who did the arrangements.
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June 2023 by Keith Sharp
Ordered a sympathy basket arrangement with violets. Was phoned about violets not ready for use and was offered an alternative. Based on phone call I was under the impression that violets were going to be replaced with orchids. Instead a small pot with a single stem orchid that had 3 blooming flowers was substituted. It's my fault I guess for not asking to be texted a picture of replacement arrangement. But was embarrassed & disappointed with substitution arrangement.
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June 2023 by Debra H.
Just want to thank Tanya at The Flower Merchant for making things right for flowers for my Uncles funeral. Sometimes when we order things online we don't know what to expect and unfortunately that's what happened at no fault of the business. Tanya was more than understanding and exceeded my family's expectations for the arrangement that was made.
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May 2023 by Dianne Waterhouse
Tonya and Pat make the most AMAZING arrangements. Everything from traditional to super edgy. Beautiful !!!!!And the customer service is over the top in kindness and accommodation. I will always choose them.
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April 2023 by Charlie Smith
Thank you for such a gorgeous arrangement that my best friend ordered to be sent to me. I really enjoyed it and the colors--wow! For me, it is all about "attention to detail" and "presentation" since I am in the hospitality industry. Thank you so much....a full week of life and a beautiful vase to keep for the future.
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October 2022 by Ruth Puia
Seriously the best floral shop in Springfield or anywhere in my opinion! I came from Dallas in need of finding a good place to do some florals and they exceeded my expectations. Tanya did a beautiful job and worked with us on everything we wanted done. Highly recommend getting your florals done here.
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September 2022 by K D.
I've ordered from The Flower Merchant several times. They have beautiful flowers and plants, and the staff are so helpful. I recently ordered roses for a photo shoot and they were gorgeous! When I picked them up the staff also offered to let me borrow a vase so they'd stay fresher for a few hours until the photo shoot.
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August 2022 by Bob Foreman
We received the prettiest arrangement for our sixty anniversary. Previously, there had been a little mix up but this firm did the right thing and made the necessary correction. We recommend doing your business with them.
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July 2022 by ruth volosen
Seriously the best floral shop in Springfield or anywhere in my opinion! I came from Dallas in need of finding a good place to do some florals and they exceeded my expectations. Tanya did a beautiful job and worked with us on everything we wanted done. Highly recommend getting your florals done here.
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June 2022 by Melissa P.
I ordered from Tennessee online, for a friend who was on hospice. Her daughter said they were never delivered. They took the money out of my account, but never delivered the flowers!
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June 2022 by Rachel Richards
I recieved flowers from The Flower Merchant while I was in the hospital. I have to say, they were so beautiful, even the nurses were raving about them. It felt like they were made with empathy and love, they made my day and lasted way longer than ethan other flowers I've seen. They use quality product and they are excellent at what they do. I will forever recommend them to everyone i know.
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December 2021 by Heather Coyne
I called to have flowers delivered to my sister in Springfield. I am in KS so I the design was totally in their hands. I asked for sunflowers and said I wanted it to look like the arrangement had been taken off the prairie. They delivered am amazing arrangement! The flowers were in great condition, the sunflowers were huge, the lillies were perfect. My sister was so in love she sent photo after photo of them. These were a bright spot in her day filled with nausea from chemo and uncertainty.
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October 2021 by Brandy Bee
They do a fabulous job with the sanctuary flowers for Unity of Springfield. Every week the arrangements are beautiful!
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October 2021 by M Brown
We needed specific text on a banner and a masculine arrangement. They did an amazing job and the banner was perfect.
