-
November 2023 by Rhonda Lindley
I can't say enough good things about this little place! They had exactly what we needed AND installed it right then & there. Super helpful, friendly staff, well stocked & easy to get to (for being right smack in the middle of a very busy area). Highly recommend!
-
October 2023 by Heather Winder
Our go to spot for parts, service, and advice. They know what they are talking about and are happy to listen to your needs and share their knowledge. Thanks for taking care of us!
-
October 2023 by Vernon Barbee
Extremely friendly, helpful and professional employees and they have an amazing selection of parts in stock and can most likely order anything else you may need. I would highly recommend Thomas and Sons.
-
October 2023 by Fred Cathey
It’s the only place I go for parts. I’m greeted almost immediately with a smiling face asking what I’m looking for saving a lot of time wandering. I just realized they do repairs. I’m in need of that service so . . . To be continued.
-
September 2023 by Michael Langston
Shirley and staff were very knowledgeable and extremely helpful. Called them looking for a specific item and was impressed with their selection of in stock items.
-
September 2023 by Misty Payne
Wouldn't recommend I stood in their lobby for 15 minutes after they were told by another customer i was out there and not one single person could be bothered to come out and help! Going down the road to camping world!
-
July 2023 by Staci Willden
We've been in this store twice. Both times, the employees were super nice and helpful. I came in knowing what I needed, but not knowing what it was called (I thought I did ???♀️), and they were able to figure out exactly what I needed, and find it for me. They even measured it to make sure. Great customer service!
-
July 2023 by Jacqueline Snow
Excellent service. They go over and beyond to try and help us with all our RV needs. Great advice from all of them.Had issues with our awning motor. Was to get it fixed with their advice.
-
June 2023 by Bryan Hood
The best place in Springfield for RV parts. Even the weird odds and ends parts that may be hard to find/get. Very good customer service as well.
-
June 2023 by Kayla Hoyer
AMAZING staff! So friendly and knowledgeable and has literally EVERYTHING you'd need for your camperThanks you guys!!
-
June 2023 by Mel L.
Was in Springfield to visit family. While there our RV decided to act up....went to Thomas & Son, the young lady in the parts department was VERY knowledgeable & helpful. It was a good thing beause we had to go back a couple of more times....not their fault our RV decided to have several things go wrong on this trip. They are very helpful & VERY fair priced, do your self a favor & go see them first!!
-
May 2023 by Greg Hall
The refrigerator in my motorhome wasn’t working properly. Evin and the guys in the service department were great to work with. They ended up installing a residential refrigerator. It looks like it came with the motorhome after their workmanship and installation.The folks in the showroom and parts department are also top notch.I highly recommend Thomas and Sons RV for all your RV needs.
-
April 2023 by Kayla Spencer
The store has everything (and more) you need or want for your camper, which is great! However, the staff and Service Center are what deserve the 5 star rating. They always go above and beyond and treat their customers with the best customer service.
-
April 2023 by Cathy Zinter
My husband and I bought a used 2006 National Sea Breeze in 2021. Unfortunately the company that made these have gone out of business.We took in our motor home to get several things fixed on it. There was a separate RV parts building that we went to.Kristy greeted us when we arrived. So kind, helpful, and knowledgeable. We told her the motor home issues— leaking windows, awning not working correctly, windshield wiper broken. Kristy took the time to look at our motor home and wrote down issues for the service techs to look at.Kristy also assured us she would let us know an estimate on the repairs.Kristy called us three days later with an estimate. It was very affordable so we said to go ahead.Just wanted to give kudos to Kristy for doing extra work when we were looking for a salvage windshield wiper. She took pictures and sent them to the salvage yard where we were looking.Kristy is a people person and a people pleaser. Such a delight to deal with. Thomas RV should be so blessed that they have a frontline employee helping customers with their motor home issues. We are very happy.
-
April 2023 by John Reed
Great customer service with really nice people running it. They offered helpful advice on parts and random RV questions. They, also, ensured that I got the right parts. Definitely going here first for RV parts and assistance
