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February 2024 by Ronald Milburn
You're treated with respect and courtesy.
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February 2024 by Stacy Wilson
Mark and everyone at the dealership were great to work with. It was a low pressure type atmosphere. They helped us locate a car that worked well for us! Mark took the time to ensure all of our concerns and questions were answered. Anthony in finance was fantastic to work with as well! Top notch staff and wonderful experience from beginning to end. If you are looking for a car, new or used, these are the people you want to work with!
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November 2023 by Lannie
Jose was so great to deal with. He worked hard for us. We got what we hoped for.
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October 2023 by Daniel Ward
Customer first is not a practiced value. Purchased a vehicle that GM elected to remove a key safety feature from all previous years and the sales staff were unaware of. The next day, we informed the dealership management, and their response was basically "too bad, so sad." Met with them to work out a trade for another used Caddy that we looked at and had multiple communications with them. The morning we were driving up to get it, they informed us they got another buyer that morning even though we were in communications with them and clearly intent on a deal. That is okay because, while we lost some money and felt like victims to greed, we bought an Acura, which is far superior to the caddy and actually less money as insurance was lower. The Acura is so much better. Everything actually works as advertised, and it is built in Ohio. We feel as though devine intervention rescued us from the devil.
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October 2023 by Lorie Stewart
I was in Missouri from Texas for a family reunion and my Air conditioning and a couple other issues went out on my XT5. Thompson Cadillac, Springfield, got me in immediately and the service guy(wish I remembered his name) knew immediately what it was. They had my thermostat replaced within the hour. Very courteous and friendly staff. I was worried because I needed to leave for home, Texas, in two days and at the time it was 106° there and through Oklahoma to get home. I would recommend this service team to anybody.
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September 2023 by Joan Lee N.
Brent Sturgeon was fabulous to work with. He interrupted his meeting to help me get the truck our company needed. I felt very comfortable in the buying process, never felt pressured or hassled. Will definitely buy from Brent again!
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August 2023 by Richard Rojas
Thank you I did share those concerns I even scheduled a specific meeting and came in and spoke very cordial about these concerns. I was told someone would be back in contact with me and that never happened. I like giving people the chance . In which I now have made a decision to move on as I feel my business and tens of thousands of dollars is not appreciated. I wish you well in your business
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August 2023 by Gino Corsi
I received a notice about a recall on my cts. There wasn't much information provided to me about what it was, but I called Thompson Cadillac to schedule the recall work, as they were the closest dealer to my location (Branson area). The lady in service I spoke to over the phone was super nice. I provided the recall number I received and also the VIN and she was able to pull up the info. She told me a part needed to be ordered. She called me a few days later once the part came in to schedule a date and time to come in for the recall work. July 15th at 1pm.I live about an hour from the dealer. I pull up to the service department and one of the employees walks over and greets me. Sends another employee out to check me in. I tell him who I am and why I'm there and he asks "did you bring both sets of keys?" And I replied "no, I wasn't told to bring both sets, why do you need both sets of keys?" And he begins to tell me that the recall isn't for anything on the vehicle itself but for the actual key to the vehicle. He asks to see my car keys and after I show him he says "oh, those keys are fine - this recall is only for cars with specific types of keys. Your keys aren't even affected by this recall"Well, what a complete waste of time. I really wish I had more info on the recall when I booked the appointment. I was never asked to bring both sets of keys and was never asked what type of key my vehicle had. The communication could have been better. I will say all the employees that I encountered were super nice and respectful. I just wish there was some better training for the people booking service appointments.
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August 2023 by Chuckj J.
Purchased a Buick Encore GX yesterday at Thompson Buick. Best experience in buying a car, and I have bought 14, from any dealer in the past. No pressure from Vince Hamilton, or any staff member. Best interest rates in the entire Springfield Mo area. Mike Wood, the Finance member, made us feel very comfortable handling the financial part of the transaction. Job well don.
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June 2023 by Natalie Mook
We had an excellent experience buying a car at Thompson. Steve Hurd and Mike Wood were so kind and very easy to work with. They made the buying process efficient and painless. HIGHLY recommend!!
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June 2023 by Anita C
In all my years of buying cars, I've never had such a pleasant experience. Brent Sturgeon asked questions about what I wanted my Encore to do. He was well aware of what inventory was available. The second car he showed me was IT. Every step of the buying process was handled: selection of car, finance, and even an introduction to a service department contact. Please try this dealership for yourself.
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June 2023 by Debra B.
Husband took our truck in for front brakes and rotors for $600. 6 hours later they call and say the back brakes are bad it's now $1800. I said no, I cant afgord that, i then told them they weren't authorized to even touch the back brakes. Then he says they can't put it back together. He calls again and says ok were putting them back together but you have to call a tow truck or we can't let you take your truck. They never did the front brakes at all after 6 hours. Husband had to pay them $80, for what I have no idea, so they could then push the truck out of the shop into the parking lot while we waited for a tow truck. Luckily for them, they did turn the keys over to me after they dragged it out to the parking lot or cops were going to be called. This is not a place anyone should take a vehicle for repairs. It was clear that because we didn't want to all that work done for $1800, they just wanted to give us a hard time. Pretty pathetic, really!
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May 2023 by MARK KOSS
Eric Simon and the guys at Thompson did a great job with me on my new Escalade. Miles was very hands on, enjoyed the experience and love the car.
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April 2023 by Johnny T.
We worked with Tito! This is our second vehicle that we have purchased through him . He is absolutely amazing to work with! He has a no pressure approach. This time he helped our daughter buy her first car! His laid back approach makes you feel like you are in good hands. Not your typical used car salesman where you feel like they are screwing you over. He is also super knowledgeable about her new vehicle and helped her learn all of the new features! We will use Tito on our next purchase!
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April 2023 by Michelle J.
My key fob for my Buick Regal fell apart. I'm a gentle person but this particular key fob was especially fragile. I tried to repair it on my own to the point that my children were laughing at me. I called Thompson and gave them information for my car and what I needed was in stock so I was able to just go pick it up. I appreciate their friendliness and that there was not a super long wait.