-
September 2023 by Raymond Girardi
Went into the store 10 mins before closing. I had been at my phone carrier, Best Buy, and another phone repair shop, and no one could help me. I went to Ubreakifix and left there in less than 10 min with my phone working. Great job!Thank you so much.
-
August 2023 by John Guidry
I had given a good review yesterday, but then during the night the external and internal screens went out. I had to stand in line 50 minutes just to drop off the phone. It was going to be a lot of hassle to call a manager to see what could be done......mother board? new frame? etc. I went to best buy and traded my phone for another.
-
August 2023 by Michelle Ray
My husband broke his phone and we immediately filled out our claim form through ATT and went up and got it fix. Jonathan was extremely knowledgeable and quick with our repair! Thank you so much for taking care of our phone and getting it done quick!! Definitely recommend!!
-
August 2023 by Janet
Jonathan was wonderful!! Even with non stop walk-in customers, he was cordial, professional and efficient. I had dropped my phone and the screen went black but the phone still received calls. My husband and I are on Google's service plan and Jonathan told us everything we needed to do to submit a claim for repair, and our phone was repaired the same day. We are so pleased!! Thank you!
-
August 2023 by Amy Schenk
Wonderful store with above and beyond customer service. They went out of their way on a ridiculously difficult repair and I just can't put into words the gratitude that we have for these guys. DEFINITELY recommend!!
-
July 2023 by Lisa Rush
My recent experience at this store was extremely disappointing. I encountered several issues during the repair process, which left me feeling frustrated and dissatisfied. The staff provided conflicting information, and the repair seemed to have worsened my phone's condition.What bothered me the most was the lack of proper communication from the manager. Despite having a problem, I found it challenging to get through to them, as they seemed to avoid addressing customer issues directly.To make matters worse, an employee acted unprofessionally and even used offensive language in front of my children. This is completely unacceptable and unbecoming of a reputable business.In the end, I had to resort to shipping my phone to the manufacturer for repairs, which surprisingly resulted in a faster turnaround time than if I had it fixed at the store.I hope the management takes these issues seriously and works on improving their customer service and repair processes. I cannot recommend this company to my business network or anyone else until these problems are resolved.
-
July 2023 by Lisa Rush
My recent experience at this store was extremely disappointing. I encountered several issues during the repair process, which left me feeling frustrated and dissatisfied. The staff provided conflicting information, and the repair seemed to have worsened my phone's condition. What bothered me the most was the lack of proper communication from the manager. Despite having a problem, I found it challenging to get through to them, as they seemed to avoid addressing customer issues directly. To make matters worse, an employee acted unprofessionally and even used offensive language in front of my children. This is completely unacceptable and unbecoming of a reputable business. In the end, I had to resort to shipping my phone to the manufacturer for repairs, which surprisingly resulted in a faster turnaround time than if I had it fixed at the store. I hope the management takes these issues seriously and works on improving their customer service and repair processes. I cannot recommend this company to my business network or anyone else until these problems are resolved.
-
July 2023 by Rebekah Santiago
They really know their stuff. Fixed my husband's phone screen quick. Everyone was friendly and helpful. Will definitely go back if need cell repair again.
-
July 2023 by Gary Wells
My experience here was first rate.I called and the lines were busy but on the third try Julie pleasantly answered and we set the appointment for the same day.I arrived and waited for one or two in front of me. When I got to the counter Zach was friendly and quick to look up the information on the claim.He assessed the phone, which was severely damaged; having been run over by numerous cars. He promised a 4 hour turn around and in fact I got the call that the phone was fixed after 3 hrs 20 minutes.The repair was done properly and the phone was restored.Picking it up was easy and all I can say is that I highly recommend the shop.
-
July 2023 by Amanda Dixon
BEWARE!! Took my son's PS5 to have hard drive looked at on a Friday. They said they would contact me Monday after the technician looked at it. They never contacted me the entire nearly 2 weeks they had it. I tried contacting them multiple times and RARELY got through. If I did, I was given the runaround instead of just stating no one had d9ne anything. DO NOT GIVE THEM YOUR BUSINESS.
-
June 2023 by B.D FPV
After trying to call the store 10 to 15 times during the week and getting no answer at all. I made an online appointment because I had an open support case with Google for my phone that is under warranty. I get there for my appointment and I was turned away and they would not even look at the case number. There was specific notes in the case about my problem and that the case was turned in before the screen crack and the screen crack was noted in the support case # they wouldn't look at. Extremely upsetting. Just seems like they didn't want to help. Told me just to claim the insurance and get a new phone
-
June 2023 by Therese Jovich
They were awesome. Cracked my Google Pixel 7a and they took the phone and 2 hours later it was waiting for me. They also have screen protectors for your device. They Android, Galaxy, Samsung and iPhones along with computers, laptops, tablets and games consoles. Just about any kind of electronic devices.The staff were fabulous, courteous and explained everything they did and why.
-
June 2023 by John Stanton
Essentially, repairs are done by appointment. Got there a few minutes early, no problem. Estimated 2 hour repair time (screen was totally trashed and the phone was non- functional). Came back in an hour and a half, phone was ready, fully repaired and tested. What more can you ask?
-
April 2023 by Vkesu
Service was great. Replacement of battery in old iPhone.Don’t expect them to pick up phone because phone was ringing like crazy and 4 people were waiting to be helped. Customers in line took priority over phone.They were very helpful and pleasant, apologized for it taking them 15 minutes longer than previous told and thanked me for my patience. WOW. Don’t hear that often. I’ll definitely be coming back to this store if needed.
-
April 2023 by Tesla Rayfield
I took my sons phone in there today bc he had dropped it and shattered screen a few months ago. It still worked but lines were starting to get worse. They were able to fix it right away finished it within the 2hrs they had promised and now my sons phone looks brand new cant even tell it was ever shattered! Also they had the best prices in town. I had been to over 4 places and they all quoted me over $110. We will be using them for all electronic repairs that we may need in the future ? also the staff was absolutely amazing and super kind to myself and my 2 boys! HIGHLY RECOMMEND to anyone needing anything electronic fixed. Thank you to everyone who works there keep up the great work and customer service ?