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November 2023 by Nathan
Very nice and courteous. Sold me a box of pennies even though I was not an account holder at the time. Was told they don't normally do this, but went the extra mile and did it. I've been to 100s of banks and have never had one do this for me. Most other banks just say no with a smile, and give me excuses of why theyre not willing to do anything. If you want a bank that cares about your needs, and will treat you like you're family, well then this is the bank for you. You can choose any bank out of the hundreds there are, but there's only one bank that makes you feel at home, and will make sure you leave satisfied. And that is UMB bank. Thank you again for going out of your way to accommodate me. You guys are Awesome. Nathan
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August 2023 by Mike DeNicola
NEVER, NEVER, NEVER do business with this organization. I have been a loyal customer for 30 years and yesterday I asked for an exception to be considered when making a deposit [place a 4 day hold rather than a 7 day hold]. The deposit was from a respected investment company and not a personal check. They refused. They, also, refused to allow me to speak with the bank manager. I am closing all my accounts and moving to a local bank that will not treat me like I am some criminal or con artist.
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July 2023 by Carol Mannell
I’d give -5* if I could. They are always viciously slow (I’m usually the only customer inside the bank and/or drive thru and they always have a ridiculous excuse and a sly look that leads me to think they are just having fun at customers expense of time. We will be changing all our accounts asap! Fed up!
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May 2023 by Laura Cordova
Great customer service
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May 2023 by Gary Thomas
I was opening a Jumbo CD by POA for my elderly mother in law and my Personal Banker treated me with respect and friendliness.
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May 2023 by Donny Dale
Very pleased with the new bank an service
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January 2023 by Jen Cates
Love it
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December 2022 by Sherryl Willhoit
Happy to be part of UMB.
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November 2022 by Puro Ladrillando
(Translated by Google) Very good people working in this bank and they are very kind every time you go I am very happy with the service(Original)Muy buenas personas trabajando en este banco y son muy amables cada que vas estoy muy contento con el servicio
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October 2022 by Marcel Popa
It was our first experience with UMB Bank. We are extremely happy with our loan and with everything that UMB has to offer. Kristin was amazing and very knowledgeable throughout the process. We will bank with this bank for many years to come! Thank you so much!
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May 2021 by Mary Beth Good
Staff are extremely helpful and although I can't remember their names they always greet me by my name. I lnow that is just a small point but I'm sometimes a smile and recognition of your name is a nice boost to a an
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May 2021 by Troy Dawson
Only one time has the lobby been open out of the 10 or so times I've been there.that one time I got the feeling they weren't happy to help.
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April 2021 by Kevin Salzman
Slow but affective.
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February 2019 by Larry Long
poor customer service
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December 2018 by COMEFLYWITHME Birdman
Save that money!!!!!??????????
