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January 2024 by Isabella Chaeri
Very kind!
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December 2023 by Kayla Bandurovskaya
Very rude and judgemental teller. If I could give zero stars I would!
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October 2023 by William Dye
Horrible customer service!!! I wanted to open a business checking account and they won't return my calls. I've had a business account with them for years and they won't even give me the time of day.
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August 2023 by Hannah Quitno
This bank sucks. Called three times and no one would answer. Such a joke. What’s the point of even having this location if no one will answer the phone.
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July 2023 by Ashley Robbins
Got there at 9 am when they opened was told I’d have to wait 10 minutes. At 9:45 no one had come up to me or spoken to me. I suggest using a different branch.
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June 2023 by Jill Taylor
Never have enough tellers. I spent my entire lunch break in the drive through... only 2 cars in the drive through ahead of me, only 1 teller working and took FOREVER just to deposit a check. It's like this every time I come here. Last time their lobby was closed and you had no choice but to use drive thru which by the looks was the case again.STOP WITH THE GENERIC REPLY. When you're depositing into someone else's account, you CANNOT use online, ATM, or other "automated" options. How about you actually take all of these negative reviews, and DO SOMETHING like: properly staff your location, TRAIN your employees to be more efficient, CONSOLIDATE into fewer locations with more employees in one office instead of 1 employees in 4 locations, etc. There are options. But having a half hour plus wait at a drive thru on a NOT busy day is unacceptable.... and generic, phony apologies are not the solution.
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June 2023 by Werewolf Alpha
Never enough tellers helping people, long lines and waiting times, closing my account as I assume they don't want my business
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March 2023 by Debra
Waited in line 30 min . They really should hire more help .
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September 2022 by B P
So, I had deleted a previous review of this bank because I do believe in second chances. However, when a business consistently delivers bad customer service, I feel I should warn others. This is the 3rd and final encounter with this bank. Please, don't use them. To save yourself time and frustration, go to a different bank.
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September 2022 by Lauren
We have now had two separate mortgages done through this branch. We worked with Kayla and Jennifer. If you don't read past here, know you're in excellent hands with them.As first time home buyers they patiently answered every question we had. All steps in the process were explained and went so fast! We came back to them after looking for our next home and this is where they really pulled out all the stops. From assisting with a quick close, to accommodating us being in a completely different city, they went all out.I will always come to this team first. They're the very best.
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September 2022 by Kelli Dunaway
If I could give them negative stars I would. Always takes forever no matter what the transaction. Hours of operation are terrible and customer service is none existent!!
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August 2022 by Dean Cunningham
This is one of the worst banks ever. Anytime my wife comes in to make a payment on our house they tell her they will not accept it because she isn't on the paperwork. Yet it is intact in both of our names. They will not answer the phone when you call and everyone has an attitude when your there. I would not use this "bank"
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July 2022 by Dax Bedell
This branch in particular deserves all the bad reviews it gets. So many times I've showed up within their posted hours, both online and on their door, only for them to be closed. When they are open, the drive through lines are packed and they only have one person handling 4 lines of customers. And you can't go inside because they don't have any tellers there either. Worst service I have ever experienced from a bank.
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July 2022 by Brian Pendergrass
So, I had deleted a previous review of this bank because I do believe in second chances. However, when a business consistently delivers bad customer service, I feel I should warn others. This is the 3rd and final encounter with this bank. Please, don't use them. To save yourself time and frustration, go to a different bank.
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June 2022 by wendy
Needed to do a transaction yesterday, it was a Saturday - the day many people are off work. The drive thru that was supposed to be open from 9-12, was closed when I arrived at 10:30 AM. I agree with others that it takes way to long at the drive thru and there is always many cars in line. Service used to be great, but has really gone down hill.
