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January 2025 by John O
They installed a new ATM and moved it out of the commercial lane, great, nope, worse than the old one because now you have to make two separate transactions if you are depositing cash and checks. Why do this? It’s slower, more complicated and now I get 2 receipts (wastes paper).
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November 2024 by Lisa Walker
Very pleasant experience. Luna was extremely helpful and very nice!
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October 2024 by Josh Silvey
Absolutely the worst service I've had in my life! I deposited a check 24 hours before trying to get the funds in cash and the check had already cleared and was in my account and the manager told me I can't have my money and refused to give me any even though the check had cleared my account and the place the check was from had released it it and cleared on their end as well.
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January 2024 by Hannah C
Today was hard for my ex and I. We closed our old joint banking account and opened separate banking accounts. Renata S. was amazing with us and guided us through the difficult process. She was patient, understanding, and friendly the whole way through. She made it a little less scary and I am so grateful that we got to have her help us.
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November 2023 by Tracie Schaffer
Closed 2 minutes early when they saw me walking up to the door.
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October 2023 by Roy Madden
The staff is very helpful and polite, however there are times they seem under staffed and just like any bank the hours aren't fantastic for people who work 9 to 5.
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October 2023 by Perremin Farstrider
Service at this location is incredibly slow and ATM access is blocked by the Commercial lane.
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September 2023 by Justin Vietti
I called in and spoke with Jennifer Dukes in regards to an inquiry about a CD loan. She quoted me the CD at 4.95% and the loan at 4.5%. Based upon this information I decided to proceed with the loan and provided the authorization to pull my credit score. After my Credit score was ran, I received a follow up phone call from Jennifer advising that she had misquoted the loan percentage amount and it was actually going to be 9%. Double what I was originally quoted. She then proceeds to tell me that she has put in a request for a special interest rate of 8% since she had originally misquoted the 4.5%. I had initially agreed to this resolution however I later determined that the whole situation was in bad faith and I called and spoke with Jennifer again to advise that I wanted to reverse the CD, Loan and requested that she reverse the inquiry into my credit score. The loan and CD were reversed however, after many phone calls I was advised I need to provide additional information for the hard inquiry on my credit score to be reversed because they lacked documentation of an inquiry into my credit score.... the inquiry that US Bank made. Currently there has been no resolution to this issue.
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July 2023 by TJM Jones
After 15 minutes of waiting… they will tell you ‘there are many other options for paying your bill!’ This is the first bank I’ve experienced who doesn’t want cash or your business. Happy to close my US Bank credit card.
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July 2023 by TJM
After 15 minutes of waiting… they will tell you ‘there are many other options for paying your bill!’ This is the first bank I’ve experienced who doesn’t want cash or your business. Happy to close my US Bank credit card.
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June 2023 by 2007mage15
4 people sitting her 2 of which are jjst talking with each other and 1 person running drive through and the lobby. And i assume the manager is jjst talking on their phone loudly as well. Rip customer service.
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January 2023 by Lynn Beinke
One out of the 3 branches I called that answered the phone with a friendly voice. Thanks
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August 2022 by Nick H.
Their ATM is the commercial lane.... Don't come here if you're in a hurry. Was in line for 30+ minutes before I left
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August 2022 by Nan S.
Worst bank branch I have ever had the privilege of doing business with (Fox Grape Plaza). As a long time US Bank customer, I recently moved into the area from out of town and was searching for a good "home" bank. I was so wrong to choose this one. The drive through is amazingly slow, but I understand they may be short staffed due to life circumstances. But, each time I had to make an appointment to do a transaction inside, I felt as though they were put out to have to serve me, making me feel like I shouldn't have asked them for a simple bank service, let alone a more complex transaction. The hassles and questions that were definitely not obligatory or imperative for the safety of my account left me walking away feeling more frustrated than the last. It came to the point of switching banks or switching branches. At this time, I just decided to switch branches. One where they put customers first.
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August 2022 by Courtney Stamper
After waiting forever for the one car in front of me, the person taking my 3 cash deposits told me she “would take them this time, but going forward, I need to drop them off so I’m not holding up their line.” I told her they’re for a business and I’m not dropping them off (deposits slips must match up). She then gave me a dirty look and took my deposits… then took forever to deposit them.
