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March 2024 by Jake Stever
Austin was super helpful in a super stressful day and had me leaving happy and satisfied!
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March 2024 by Bit
Austin was absolutely amazing and is now our personal jeweler
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December 2023 by Amber Gray
Our sales associate AMBER was so amazing! Very professional, friendly, & listened to our needs. They definitely knew what they were getting hiring her, what a gem!!!! She made our shopping experience for our wedding absolutely amazing!!!!
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December 2023 by Donna Cowperthwait
I came in to have my jewelry certified and to turn in a ring for repair. Gabriel was so very helpful with all of my concerns on my repair, and he even took the time to organize all of my paperwork so my next certifications will be easier to navigate! Upon leaving, I realized I had lost the necklace and pendant ( a 14k gold recreation by Zales from a piece of costume jewelry given to me by my daughter) I was wearing somewhere between my car and the store. DeAnne (sp?) wasted no time and jumped in to help me. Gabriel offered as well, but she and I were already walking the mall hallway searching the ground, then she even came out in the cold & rain to search the parking lot towards where I was parked , getting down on her hands and knees looking under cars with me on the wet dirty asphalt. I found the broken necklace next to my car, but sadly we did not recover the pendant. I was so grateful for all the extra effort put forth. The entire staff were so supportive in my time of emotional distress, I was just so overwhelmed with their honest concern. The customer service I received was above and beyond anything I would have expected! Thank you again, your kindness will never be forgotten.
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December 2023 by Eduardo Calderon
Store manager, Austin, and his salesman, Gabriel, were extremely helpful and knowledgeable during our visit. They were able to assist us in a timely manner and got ourselves great deals. I received no pressure from both gentlemen - what so ever.I’m comfortable with my purchase and my wife will be satisfied. Perfect experience.
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December 2023 by steven Liles
The ring that we bought was stunning. We had such a great help from Amber on piecing together our perfect ring. We look forward to doing more business with them.
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December 2023 by Jen Rogers
We had spent hours trying to order some Black Friday deals on the Zale’s website and could not complete the transaction without the site crashing. Walked into Zale’s at the mall, and Cindy helped us right away. She ordered the items for us, and we were out of the store in less than 5 minutes! Very much appreciated!
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October 2023 by Trisha Miller
Nice Jewelry Store that Always has New & Neat Styles for Rings, Bracelets, Necklaces, & More! Great place to Shop for Any Jewelry! Helpful, Courteous Employees! Great Sales & Prices!
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October 2023 by Nile Forsyth
My visit was quick, fun, and tailor fit to my needs. It’s going to be a fantastic anniversary dinner. Hopefully “forgiveness” is on the menu lol
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October 2023 by Mark Davis
My wife loves quality jewelry and for me it is hard to find. Once I met Stephen my life got way better. Stephen has an eye for styles, knows the gems and can recommend the most loved pieces. I never worry because Stephen suggest things that are beautiful and priced fairly. See ya next month Stephen!!
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October 2023 by The Lee Family
My husband and I purchased a necklace from here recently with the help of the jeweler there, Stephen. He was very kind and patient and helped us find the perfect piece. His customer service skills exceeded our expectations! We had a lovely experience and will definitely be back in the future.
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October 2023 by Shelly Callaghan
I’d been looking for a particular earring in rose gold forever. Stephan went through hoops to find locate and deliver them. He is the personification of Excellent Customer Service. I will definitely be back and recommend Zales at the mall and Stephan for any fine jewelry purchase you’re considering! Excellent!
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October 2023 by Jake Gilfillan
Cindy went above and beyond for us! We had initially got denied and she went through all of the hoops for us which ended up with us getting approved after all! She does her job very well and would highly recommend if you are looking for that perfect ring!!
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October 2023 by Kimberly Cosette
Stephen knows his stuff! He is extremely knowledgeable and so helpful with any and all questions in the jewelry business! Hands down Stephen is the guy to help you find and discover the right piece you’re looking for!
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September 2023 by Jennifer Hodges
Always an amazing experience, the staff are always so friendly and helpful! Ms. Cindy helped me find the perfect earrings for my wedding that no only matched my dress but also incorporated “something blue” I couldn’t be happier
