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October 2024 by Sarah Berkel
Everyone was super friendly and smiling! (so rare these days) The doctor and the staff all answered my questions with no hesitations. I ordered glasses and contacts, and all of them arrived earlier than promised. Thank you for being such a great example of customer service!
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October 2024 by Mike Sater
Dr. Wade is the best.
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September 2024 by Traci Musgrove
Just good service and friendly people! Love my glasses ! ?
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August 2024 by Jennifer Morrell
They were very good and patient with my 2 young Autistic children.
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August 2024 by Melanie Auberry
The staff is extremely attentive and goes the extra mile to ensure you are satisfied with your purchase. They are also patient with kids who are indecisive about making a choice on which glasses to choose. Their service is unmatched.
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August 2024 by Nene Marie
I have me and my two daughters and I have a very busy schedule and work 16hr shifts so I have to make appointments together , I use to be able too in the past but now their saying I can only do two family members at a time and pick another day to the other kid or myself . No ! I’ll just take my money and insurance elsewhere now . I’ve always went to crown , especially this location but this is the end because wth your inconveniencing me.
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August 2024 by Len Lott
I always receive excellent customer service by phone and in person at the St. Ann location! Great job!
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August 2024 by Ken Cur
My experience was very good. I've been other places and they've been terrible. So yeah we'll be coming back?
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July 2024 by Danni Hewitt
I purchased contacts through this location and was told twice that if I had a pair with a rip in it, then they would replace it with one of theirs. I called to inquire about that and all of a sudden it's not true. Why in the world would they tell me that if it wasnt true. I didn't make that up on my own. I will be taking our business somewhere else. I don't like being lied to.
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June 2024 by Tabitha Reid
My appointment was so rushed. I was given an 8:45 appointment and the doctor didn’t arrive until 9 am? Ignoring that, I was told I couldn’t get a prescription for contacts without paying for a consultation where I get “taught” how to use contacts. Even after I told them that I already wear contacts and know what brand I like, I was told by the front desk that the doctor wouldn’t allow that. The doctor did not review my eye results with me after doing the pre-exams. They also did not ask about any prior prescription that I have or test my glasses to see what the current prescription is. I was done with my eye exam in 5 minutes and somehow left with a prescription that is an entire point better than what I was prescribed a year ago, even though I expressed my eyesight getting worse. I have wasted my time and money at this office today as this prescription is useless to me.
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June 2024 by Asia Robinson
Absolutely love this locating and the staff. They’re all so willing to help and assist as soon as you walk in the door. They’re polite when it comes to explaining things and offer a wide array of glasses. They don’t rush your appointment and give you time to get any questions answered. I’ve been for both me and my 4yo and we both were treated gracefully. I will definitely recommend this location to anyone needing an exam or glasses
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June 2024 by Stanley Covington
Dr. Mark Wade examined both my eyes told me had cataract in both eyes. I had surgery done successfully now have heathy vision in both eyes. Thank you Dr. Mark Wade and staff with new sight and glasses.
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May 2024 by Judith Graves
Horrible customer service horrible telephone etiquette skills liars
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May 2024 by Michael Paris
Awful. The workers are constantly rude and unhelpful and their system is just a mess. Don't come here.
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May 2024 by Vella
Great service! would highly recommend, Everyone was very kind and helpful.Keep up the amazing work crown vision team.
