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March 2024 by georgia brown
I like shopping here your employees are the best especially compared to some stores on the Rock Road.
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February 2024 by Barton Blackorby
Best hardware store ever. I will go to Menards first every single time
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February 2024 by Brian Matthews
Always enjoy shopping for great deals
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February 2024 by Timothy Merkel
Friendly staff will always help you find something. This is a big store.
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January 2024 by C G (Katy)
Always a good hardware shop that offers a little bit of everything. Good place for gardening supplies as well.
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November 2023 by Jason Krause
What can i say? It's home away from home. Everything you need is at your disposal
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November 2023 by Willie Thomas
Great service !!!
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November 2023 by Stan
I always go here they always have those obscure tools, that are hard to find friendly service
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November 2023 by Bruce McKenzie
Great place. Has my needed items.
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November 2023 by Justin Rayburn
This is my first time shopping at Menards and definitely won’t be my last. They have everything person might need and if they don’t have it, you probably don’t need it.
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October 2023 by STEPHEN & KAY GRACE
Always love going in here, great prices and everything you need!
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October 2023 by Todd Young
Poorly run store and poor customer service. A week prior, I bought about a dozen small metric bolts and washers and after checking, they ended up being the wrong size. After entering the store, I went to the customer service desk with the bag of bolts/washers to return. The Service Desk employee did not greet me but just scanned all the bolts/washers and said he could not return one of the bag of washers. I asked him why, he shrugged his shoulders and handed me a store credit voucher. I asked for a manager to see why they could not return the washers. I stepped aside and after around 10 minutes, the up front manger came over from checkout area and waited on me. After going through the computer, she figured out they did not scan one bag of washers when i checked out a week prior. I said not a big deal, but the customer service employee did not want to figure out what happened and just stood there and smiled while the up front manager helped me. After she went through and figured out they checker made a mistake a week prior when i got checked out. She had to leave abruptly after being called on her radio, so I asked for a store manager to file a complaint against the store employee at the service counter. I expressed how important it is to check people out accurately and that is important to greet customers when entering and leaving the checkouts. I wasted a half our over 79 cents plus tax. The store manger did not seem all the interested in what I had to say, but did listen to me. I want to tell management, no worries, i just got a COSTCO membership and will not be shopping at Menards as often going forward. I used to be a weekly shopper of Menards, but no more!
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October 2023 by Marcheta Hamilton
Early Aug of 2023, I purchased black cabinets(9 total), or at least that's what I thought I had purchased for $3500. When I picked them up and got them home, I had 8 beige boxes and shelves and 9 black doors. I immediately called the St Ann,Mo store and spoke to Richard( the consultant who sold me my order. I explained how I didn't get what I asked for nor purchased. He goes on to tell me that I needed to purchased several items to make the cabinets look black?. I said that wasn't discussed or mentioned to me by you at the time of purchase. I had to make 5 total return trips to Menards because I was missing items to complete my cabinets or the wrong part was ordered.I asked several people at the store if I could get some kind of monetary compensation since I'm having to pay someone( TOTAL OF $2000) to keep returning to my home to finish working on the cabinets. Everyone kept telling me no but I can email customers service.So I did email customer service and was placed in contact with a guy name Ray responded with this.." It's my responsibility to check all items before leaving the store". I said and it's the consultant responsibility to make sure that I'm adequately being charged for the correct items in which i ordered. He then said there's nothing that can be done as Menards has the lowest prices in town. I stated that I was being brushed off and wanted to speak with a manager or higher up. He stop responding to my emails. So rude and unprofessional. To know this is how Menards allow their representatives act towards customers is sad!I am a first time homeowner and decided to go with Menards because they had the fastest turn around time on cabinet delivery. But knowing what I know now, I wish I kept my $5500. I felt taking advantage of. I won't recommend Menards to anyone. It's sad this how customers get treated when they spend their hard earned savings/ money.Sincerely Disatified Customer
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October 2023 by Erica Turner
Poor customer service. I asked four different employees about an item and all four had no knowledge of the item's location, if it may have been in stock or not, and didn't seem to care to look it up nor help to find out. Asked for a manager and I was told he/she wasn't available at the moment.I ended up finding the item myself. I love Menards however, it's sad you have to deal with certain employees with nasty attitudes and poor customer service.
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August 2023 by T. Gafford
Great location. All employees were personable & knowledgeable.
