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July 2023 by Rose Carr
I cancelled my contract in 11days. Was assured I would get my money back and never did. Do not do business with American they are ctooks
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July 2023 by Blanca Firo
My services with American Auto was great and will refer people to get warranty for their vehicle very affordable ?
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July 2023 by Dana M. Smith
I'm starting to think the warranty companies are a complete ripoff. I have been paying for a rental car for two weeks waiting for American Auto Shield to approve my claim. The require my engine to be "tear down", well, once you open the engine, I cannot drive the car. So for two weeks, I'm paying for a rental car and they are not refunding me until the work begins.First, they requested pictures of inside the engine, when those were provided, my claim set for 2-3 days before they escalated it for no movement. Now after waiting another 3 days, they want more pictures.They are doing their best to try and find a reason to deny my claim. I am now entering week 3 of paying for a rental car, smh.This is awful, this company needs to be audited for compliance.
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July 2023 by Caveman Leary
Great company I have had no issues with them.
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June 2023 by Cockia T
They are always there to help. And have a very professional team to work with you. I am so thankful for them.
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May 2023 by Toy W
I spoke with ****** and he was super nice and helped me with everything I needed to know. So far so good!! I’ve not yet filed a claim however plan to in the next few days. Thank you ******. Appreciate your help and kindness!!!
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May 2023 by Minerva H
I don't know what to think of this company. I became a customer over seven months ago and have not been reimbursed for the maintenance that I had done on my car. I understand that it's an added benefit, but since I was told that the coverage included one year of oil changes and one battery. I am thinking of canceling if I don't get reimbursed soon.
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May 2023 by benjamin santos miranda
I made a quote with this company they really leave a lot to be desired I hardly do reviews but I recommend that you look for other options and do not do any business with this company
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April 2023 by Tony Price
My experience with the company was great the people very nise and helpful and good at giving answer to my questions
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April 2023 by Stacey T
I had the pleasure of speaking with ****** ******* and he was very helpful, answered all of my questions and I am very grateful that he did not rush me. He is a very professional courteous patient customer service representative and I will be asking for him by name when I call. I find it refreshing to find someone who is kind caring and takes their time to explain what they mean. I certainly hope that Victor's supervisor will read this and let him know what an intricate part of the team he plays and shares with his Teammates. Thanks again, ****** **
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April 2023 by William Y
I'm hoping you guys give good service and have great experience with your customer and service
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April 2023 by Deloris R
I just wanna give a special appreciation to *******, ***** and ******** for going above and beyond their call of duty...I appreciate yall patience and understanding I give this company a five star....for everything they did for me.....sticking with me through the process to make this transition smoothly thank you thank you to the entire company.... ******* ******
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December 2022 by Rebecca C.
I opened this account with great assistance. I have nit had to file a claim as if yet but I did have to change vehicles and was very pleased with the help and understanding I was given. Great customer service.
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November 2022 by windel r
American auto worked great for me, had a 6 thousand dollar claim paid out on my cylinder head, made it very easy covered my rental and all for just a $100 deductible highly recommend this company!
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November 2022 by Don Scroggin
Have been trying to cancel policy for the past two months and even received a cancelation confirmation number. They insured me that the payments would be refunded which they haven't. Their policy provides no address as to where to send written request as its obvious talking to these people does no good. I feel like I bought a timeshare
