Best Western Plus The Charles Hotel is located in a great area, close to Historic St. Charles, a casino, and dining options like Texas Roadhouse. The hotel is dog-friendly and offers ample parking for all vehicle sizes. Guests appreciate the friendly staff, particularly at check-in and check-out, and enjoy the full breakfast offerings, including bacon and fresh hot items. However, many reviews indicate that the hotel could benefit from significant cleaning and updates. Some guests reported strong cleaning solution odors in rooms, while others mentioned unclean bathrooms and issues like mold and clogged sinks. The rooms, although spacious and generally comfortable, show signs of wear, with dated decor and carpets that need attention. There were also complaints about the cleanliness of the showers and the presence of mildew in some areas. While some visitors had a decent experience overall for the price, others found the lack of room cleaning during extended stays disappointing. Despite these issues, the hotel maintains a positive reputation for its location and breakfast quality, making it a mixed experience for travelers.
Great location. Excellent staff. Full breakfast offerings. Would stay again. They do need a good cleaning of all the rooms though.
Rooms: Need a good cleaning
Nearby activities: Close to Historic St Charles and the casino. Also a center for concerts
December 2024
Decent rooms for decent prices. Everything is located fairly close to the hotel and the staff are friendly and helpful.
December 2024
James at the front desk was really nice. The smell of cleaning solution in the room was stroooooong. At breakfast an employee started cleaning the tables around us with a spray bottle so that spray drifted all around our table. Not a great way to enjoy breakfast.
