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March 2025 by Erica Chamberlain
Great location. Excellent staff. Full breakfast offerings. Would stay again. They do need a good cleaning of all the rooms though.
Rooms: Need a good cleaning
Nearby activities: Close to Historic St Charles and the casino. Also a center for concerts
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February 2025 by Neil Driscoll
There was black sludge coming up the bathroom drain, the clerk at checkout said "It happens.". When I showed the picture of the tub to the manager, she replied "Yea, so?" No offer of doing anything, I stayed at Best Western hotels 35 nights last year.
Rooms: Disgusting
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January 2025 by Sirius Sparks
One of the worst hotel stays I’ve had in a long time. Go spend your $150 somewhere that doesn’t stink like wet dog, has horrible shower pressure, and old/dirty. I don’t know how they have a 4.0 rating on google. The breakfast was the only pro to staying here. 0/10 recommend.
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January 2025 by Sherry Ann Smith
Learn keep hands off people stuff and heat
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January 2025 by Juan Morales Mejia
Sad said $70 per room when i go there is $140 per not recomend
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December 2024 by James Ryan
I paid for a Jacuzzi suite that would only work when I was draining water out of the tub. I went to the desk around 5:30 and advise them. I was heading out the door and the gentleman told me to come back and talk to the manager in the morning for a discount. When I did so I was told to call Priceline and then Priceline was told by Shannon at the front desk they rejected the claim as the Jacuzzi worked. I paid for the room because I recently had surgery and wanted to use it for therapy on my foot. Unacceptable.
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December 2024 by Ryan S
Decent rooms for decent prices. Everything is located fairly close to the hotel and the staff are friendly and helpful.
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December 2024 by Brian C
James at the front desk was really nice. The smell of cleaning solution in the room was stroooooong. At breakfast an employee started cleaning the tables around us with a spray bottle so that spray drifted all around our table. Not a great way to enjoy breakfast.
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October 2024 by Joanna Setterberg
Staff are very friendly, however, when you walk in you can smell the bug spray. We got to our room and there were 2 cockroaches on the bedroom wall. Nope! No thank you.
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October 2024 by Melanie McDonald
I will start by saying this place is gross..... Stay away and Stay ELSEWHERE. I have been trying to deal with Best Western about a stay and an over charge for the last 2 months and nobody will get back to me. My son and I stayed here as part of a stay and play for a tournament and this was the hotel allocated to our team. I was going to switch hotels, as many of our team left, but hotels were full so I was stuck. Upon arrival the staff was clueless. They did not have answers for any questions and would sit back at the front desk with headphones on and their feet up on the desk. As for the rooms.... The stale smell of old booze and mold is present as soon as you enter the room.. Smells more like a bottle depot than a hotel. Showers and Bathrooms were covered in previous guests pubic hairs and filth, the toilet is so low to the ground, you may as well sit on the floor and the employees vape going up and down the elevator. The employees are rude, and unknowledgeable and if you as a question, they are very inconvenienced and make it clear you interrupted them. I was over charged 146.82 for the stay and the manager keeps telling best western customer service they have reached out to me but have not done so and I have asked for proof with none provided. I gave ample opportunity for Best Western to right their wrong with no prevail. This is not a hotel anyone should be staying at let alone part of the Best Western chain. It is a slumlord operation with crack heads running around the building inside and out.
NEVER AGAIN! If this review saves 1 person from staying there I have done my job.
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October 2024 by Matthew Phillips
It feels like a "Patel" hotel (extremely basic) but it'll do for the night. They do offer two premium channels on the outdated TV. Unfortunately they are both HBO and since there is practically nothing on WOKE HBO anymore that normal men care to see - I'm not going to find a good movie to watch tonight ;)
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October 2024 by Dupreisha B
ABSOLUTELY NOT!! This hotel needs to be newly renovated and they need new housekeepers who actually CLEAN the rooms.
I asked to be moved to another room because the room I was originally put in smelled horrible, the Tv wasn’t working and the carpet was coming up off the floor. I was moved from a King room to a queen room with two beds ( I wasn’t informed about the double beds)… the 2nd room wasn’t any better than the first. The room had the same bad odor and the TV in that room wasn’t working either. Everything is old , dirty and torn up. The bathroom wasn’t clean! Stains on the wall in the room and all over the carpet. Don’t waste your money!! Go somewhere else.
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October 2024 by Anna Jackson
Nice location right off the interstate. Dog friendly. Lots of parking for big and small vehicles. The lobby had a rotten egg smell. Very friendly customer service at check in and check out. The hotel and rooms could use some upgrades, pretty dated. Our room was fine but the bathroom had not been swept (hair all over the floor) hair coming out of the shower drain, the sink was clogged and had mold growing in the drain. Random stains/dirt throughout the walls. Beds were decently comfortable and clean. But one had mold on the bottom side. The comforter was cozy but the pillows are quite small (as is standard in most Best Westerns) The mattress squeaks when rolling over. Carpet in rooms that could use a refresh. There was a strange smell that smelled like vomit in one corner of the room but couldn’t see anything. Breakfast was great. Overall a decent stay for the price.
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October 2024 by Glen Robins
We usually have a great experience with best western but this time was disappointing. The shower/tub was not clean - had a black dirt/powder substance all over it. Also the hotel in general just looks worn and old and definitely needs updating. When you find mildew and peeling paint in the bathrooms, I don’t think it should be rated as a plus hotel!
Rooms: They were okay. The bed was hard and uncomfortable. The tub was dirty.
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September 2024 by Todd Moore
It’s an older hotel but it’s in a good location next to Bass Pro and Texas Roadhouse. The room was clean and fairly large. The front desk staff was friendly and helpful. They actually had Bacon for Breakfast and everything else was fresh and hot. The shower was hot and the towels fresh and new. It looks kinda ruff from the outside but better on the inside. It’s also 8 stories high and close to the casino.
