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January 2024 by Nick S.
I ordered a dishwasher from them and 3 separate occasions, they brought the damaged original one they had delivered with a big dent in it. The second time they came, they had messed up the report and didn't realize they were supposed to install, which ensued an argument where the driver threatened to fight me in St.., which obviously didn't happen being disabled. I spoke with corporate, they assured me something was going to be done and I never heard another thing from them. Which I find completely unacceptable being that I was threatened and this person knew my address, and I made it clear that I wanted it documented what happened and his name and chase of repercussions, and still nothing doing. To say the least, we ended up cancelling the order since, after 3 times they still couldn't get it right and then we were informed that they no longer have that in stock. So we ordered from Lowes and had it within 2 days. We have spent thousands of dollars in cash and on our Home Depot card over the years and are still planning on having a privacy fence put in. But we'll see if that actually happens.
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December 2023 by Travis S.
The employee that I dealt with this evening, was incredibly rude, I personally will never spend one more penny with Home Depot. Not when there is a Lowe's and Menards both close by. I felt like he didn't care about wasting my time and was a complete jerk about it. This was second time something like this happened there. Normally I only do good reviews, but I feel like people should know what to expect from the HD employees.
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December 2023 by Regina R.
Should not even sell appliances. To be delivered on Thursday. No call from delivery people. Reached the delivery services call center. Delivery will be there by 8. Next morning I tried calling the store. Vickie tried to help-did find out it was changed to next Friday because they didn't have one of the appliances. So I go to the Home Depot for a refund And asked to talk to the general manager. Now I understand it's Christmas but your job is to defuse situations and be professional. She shows up in some ridiculous Christmas'elf' hat with ears sticking straight out the sides. She was extremely condescending and of absolutely no help. I've shopped at Home Depot since HQ left. No more, just done. Went to discount appliances and they're delivering both the stove and dishwasher today. Totally unacceptable-and to the general manager -you looked totally ridiculous. I'd have given you a negative number if it was offered
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July 2023 by Ron B.
Do not buy major appliances from Home Depot! They use 3rd parties unlike Lowe's and Best Buy, i purchased a in the wall oven , range, and dishwasher that was going to be delivered on Saturday, after taking off work on Friday to disconnect the old appliances and move them I spent all day on Saturday waiting for appliances that never arrived and then receiving a email saying that it would be another full week before they ca deliver it. Now I have no working appliances, a kitchen full of everything out of the cabinets, an 82 year old and two children that will be eating takeout for the foreseeable future, don't make this mistake, Lowe's also has price matching
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March 2023 by Cassandra S.
I came in to do an exchange. I waited in customer service for about 5 minutes. Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.
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December 2021 by ronald johnson
They have a nice variety of plants and flowers.
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June 2021 by Heidi G.
I really want to thank the gentlemen working Aisle 50 today. They helped me cover and tape my window after it had been broken into at the local Hampton inn where We had been staying while my Dad was in the hospital. Instead of having to buy a box of trash bags and a roll of Duck tape that would have been expensive and unneeded for other than the window, they found a piece of plastic and some tape and then one of them came out and taped it himself. It was just what my family and I needed an unnecessary act of kindness. Thank you.
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December 2020 by Doleata Johnson
Garden center was great. Picked me a beautiful tree. Good customer service. A lady cut & wrapped my tree for me, for the 1st time. I wish I could remember her name because she did an awesome job.
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December 2019 by Sister Bonner
Great customer service. Thank you Robin the cashier at the Saint Charles, Missouri location for all your help.
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December 2019 by Chris Kennedy
Very helpful and knowledgeable!
