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January 2024 by larry swonke
Awesome service especially Whitney. Very convenient location. Nice restaurants and bars in walking distance and bourbon street is a short Uber ride. Rooms very clean and free good breakfast. AAA rate was $135 a night. Also close to WWII MuseumRooms: Very clean
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December 2023 by Shelley Thomas
Being 3 miles from the senior living center where we visit my uncle, the location couldn't be better. The bonus is that it's also a nice place to stay. The room was we'll-appointed and clean. The only marring note is that the shower curtain, though functional, was ripped and shabby looking. Spend a few bucks and replace it! Breakfast was excellent and plentiful. I love the pancakes vs Belgian waffles. Staff was universally pleasant. We'll be back.
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December 2023 by Susan Smith
Great. Very nice employee's. Very clean and great room. I hope everyone gives this place a chance. Hope to go back soon.Rooms: Great.Food & drinks: Great breakfast ?.
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November 2023 by Leslie Clutter
The staff was extremely friendly. Rooms were nice, breakfast was good and again, the staff was fantastic.
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November 2023 by Dr. Brown
The tile floors were very dirty. Cleaned it up with their towel and clorox. I always clean AC filters and room in all hotels.Nearby activities: Family Arean St. Charles
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November 2023 by Michaela Crawford
Had a reservation booked and let them know I have a Service Dog with me. No issue at time of booking.Get there to check in as was told it would be an additional $250 deposit to have my SD with me. Was told if there was no sign of dog in room I would be refunded. I explained she was a long haired dog and would shed which was out of my control. Spoke with manager and asked him where that notice was and he said he didn’t have to tell me where it said that. He said it was holiday inn policy. I called another holiday inn and the lady said she had never heard of that. So clearly the manager was just trying to get and extra $250 from me.
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October 2023 by Dave T.
terrible experience. there are still poinsettias on display with a large spider on the floor right by it. says 4.3 stars on IHG site but should not be a part of that corporation. my wife did not go to bed due to roaches crawling all over the floor. found 5 during the night that we hit with my shoe. never experienced anything like this before. also partying above us until 1 AM. trying to get my money back. it impossible to get in touch with corporate in England. stay was Pct 13 check out Oct 14. holiday Inn express in St Charles Missouri is a definite skip and keep driving.
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September 2023 by Kevin Sloan
Horrible experience at this location, went in late in the afternoon to get a place to stay and nobody answered the phone it kept going to an automated message over and over. When I arrived front desk was on their phone with headphones in feet up. After we arrived to our room the shower nozzle was unscrewed from the wall, the pullout couch had no sheets, and there were customers putting back a 30 pack of Miller lite in the lobby like it was a pub. For breakfast when I tried to get cereal for my children there was no milk so I asked the front manager for milk at which point he mocked me and said there is none should he leave and go get me some? I stated obviously no and laughed it off then on the way out he continued to mock me and stated how can we get through the day with no milk. Absolute horrendous customer service
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September 2023 by Amber Maloney-Dalton
It was extremely high priced for a dirty place to stay. Our suite was $173 a night and definitely wasn't worth the money. We were sticking to the floors.
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August 2023 by Matt B
Room seemed alright till I looked alittle more. Guess the comforters never get washed? Definitely not washed. Ants seemed to have paid for this room also? Cleanliness of the room in general was not great. I won't stay here again much better options in St Charles for the same price.
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August 2023 by Heather Eckler
This hotel appears to be in the process of getting some updates, but they have stalled on the process, perhaps. Good value if you don't mind a few inconveniences. They have a good hot breakfast in the morning but must be short staffed as the front desk one day was trying to keep up with a busy breakfast group and run the front desk resulting in being short or out of everything several mornings. The pool is open, and per their website, states they were closed for remodel back in Jan-Feb. However, there are construction materials for building strewn about the sides of the pool. The pool itself appears unclean with slimey build-up all over the tile on the inside of the pool. Windows and other fixtures appeared that they needed some attention for some time now. The entire pool area smelled like mildew. The staff is very friendly and accomadating. I saw the same 2 individuals every day over the 4 days we were there and they were very nice but seemed like they could use some additional staff to help them keep up as they were doing everything and struggled to keep up at times. Until they get things in order, I would say if you are looking for a place with good value and a clean room this works but I would avoid until all their issues are remedied otherwise especially if you want to use the pool.Rooms: The rooms appear to have had some new updates but not maintained to look at its best (Wall hooks for towels torn down in bathroom, water stains on ceiling, battery cover to remote missing, etc.). These were small things. However, during our 4 day stay, there was no hot water on two different days. The front desk just said to let the shower run for 15 minutes to get the hot water going.Food & drinks: Lots of places to get food nearby. IMO's Pizza, Arby's, Culver's, Jack in the Box, Sugerfire BBQ and a few others all within just a few blocks of the hotel.
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August 2023 by Ed Burnett
We are frequent visitors to Holiday Inn Express hotels. The hot water to our room took about ten minutes to get to proper temperature to take a shower in the afternoon. It was faster in the morning when there was more hot water moving through the hotel. Water pressure in the shower was sub par. There is some construction going on one side of the hotel on each floor which wasn't an issue. Hopefully they are able to get a handle on the slow hot water issue.
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August 2023 by Mynt Ami
The room was really pretty but when we arrived they had lost our reservation but gave us a bigger room. The room looked really nice but the bigger room was this additional weird room that actually echoed! It had a couch that had a sleeper which was a nice surprise and my God daughter decided to use it. Everything else at first glance looked great!As the night progressed I went to grab dinner and my best friend took a shower. When I returned I found out she had to go downstairs to get big towels as there were none in our bathroom.She decided to take the stairs and found it was not as nice in appearance! She said it was in quite the state of disrepair. She said they were even light fixtures hanging just barely on.Then she said there was a big glob of hair in the bathtub she had to remove. That grossed her out a bit. I was just noticing the multiple stains on my comforter about the time she was telling me this.We finally got to sleep but around seven am were woke up by the sound of water in the bathroom! We looked at each other and wondered if my God baby had gotten up to shower. No she was still on the sleeper!We found out it was just water pouring out of the bathtub faucet. We couldn't make it stop. We were so tired we returned to sleep but the water did quit. It lasted about as long as it would take someone to take a shower!!! Must have happened from someone showering in another room.In the morning we went by the free breakfast. What s joke! They had biscuits but no gravy, they had turkey and pork sausage but they looked sickly, they had eggs that looked like they came from a powdered mix, they had mini cinnamon rolls that looked dried out, I'm a yogurt fan but not a peach fan about the only flavor I don't like but the only flavor they had, they had hard boiled eggs but they looked over watered and wrinkly, there was also a waffle maker. The waffle smelled wonderful but I didn't have time to make my own. So I grabbed a milk and left very disappointed by the bland, unappetizing, unattractive, good choices.I mean come on guys get some packaged gravy mixed up next to your biscuits, get rid of that gross sausage and get some good microwave bacon, upgrade to liquid egg mixes. I mean a few minor changes and wow! Get some croissants and ditch the gross mini cinnamon rolls. Get creative and modern!So overall, not the best experience. The swimming pool we did look at but what a joke. It looks big enough for Barbie maybe! However, if you need a friendly front desk staff and a comfy bed this is okay. Just don't expect good housekeeping, clean bedding, to sleep late, or eat solid food at breakfast.
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August 2023 by Michelle F.
It would have been nice if someone had been at the desk to check me in. It was 8 pm so not like it was super late. I picked up the phone near the desk but there was no way to contact him. He finally emerged from the back room. He was pleasant enough once he came out. The room was basic. Looked clean but if you look closer the bathroom fan on the ceiling was covered in dust. The nozzle to turn on the shower was out of the wall kind of hanging there. You could see a hole and the pipes. The shower was hot and spray was good. No hand soap was supplied. The pullout sofa had no bedding so had to go back to the desk. Employee had disappeared again so my husband had to yell out to get his attention from the back again. Positives are it seemed like a safe area. Easy to get to and parking was plentiful. Plenty of restaurants around. Breakfast was mediocre. Pancake machine broken. Definitely overpriced but an ok place to sleep for the night.
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July 2023 by Maritza Ramirez
This hotel has definitely gone downhill. Not sure if they changed management but the front desk workers aren’t very pleasant. We came here quite often and it was a great hotel! Everything was clean, the workers were friendly, and the service was great. However, now the halls are dirty and everywhere outside had a terrible dumpster odor from when you walked in the parking lot. Even when you sat on your balcony room you could smell the trash filled rotten dumpster.
