Metro by T-Mobile is known for its helpful staff, particularly at the Wentzville and St. Charles locations. Customers appreciate the efforts of the employees, who do their best to assist despite occasionally being short on phones and needing more support. The phone service is praised for its unbeatable price, and customers find the internet costs to be significantly lower than competitors like Spectrum. Many recommend switching from cable services. However, there are mixed experiences, as one customer faced a prolonged issue at the North Oaks location. Fortunately, the manager at the St. Charles store, Ciro, is recognized for his exceptional customer service, quickly resolving problems that others could not. Overall, Metro by T-Mobile offers affordable services and dedicated employees.
I had a horrific devastating experience at the North Oaks location a month long ordeal with my phone and it was still never resolved but after talking with the manager of this store CIRO expeditiously rectified my demise I'm so very grateful
April 2022
Ciro is very customer oriented and does an outstanding job resolving issues. Spent a day between customer service and the wentzville location with no resolution, Ciro had me in and out, situation resolved in 15 minutes. I will take the extra 15 minute drive to St Charles if I have to go back in the store.
January 2022
Love it they have the best help and catumer service ever??
