Petco in St. Charles is a well-rounded pet store that offers a wide range of products and services for pets such as dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the store's competitive prices on brand-name pet nutrition and supplies. The store is known for its helpful staff, especially in areas like aquariums, where employees demonstrate knowledge and patience, helping customers with questions and care advice. The grooming services are highly praised, with one groomer, Kenzy, receiving special mention for her experience, patience, and loving care, leading many pet owners to recommend her and return regularly. The store also provides services like veterinarian care, vaccination clinics, pet adoption, and dog training classes, all aimed at providing the best care for pets. However, some customers have experienced rude behavior from certain employees at the cash register, feeling unwelcome or misunderstood, which has impacted their shopping experience. Overall, the store is valued for its friendly grooming professionals and helpful staff, making it a popular choice for pet care needs, though some customer service issues remain.
This petco location is always super friendly and helpful! I've been going here since November, and it's been the best petco I've ever been to!
February 2025
If you’re looking for an amazing groomer, Kenzy S. is the one! I have three dogs, and after trying many groomers, we’ve finally found someone we truly love. Kenzy is experienced, patient, and so loving with the pups. I recommend her to all my friends, and they’ve started taking their dogs to her as well. You won’t... read full comment
November 2024
.10 cents for a bag really are you guys that broke as a company to charge for bags never coming back
