Petco is a health and wellness company dedicated to improving the lives of pets and their owners. The St. Charles location, situated at 6137 Mid Rivers Mall Dr, offers a wide variety of pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the selection and generally find the staff friendly and knowledgeable. However, there have been concerns about staffing issues, with reports of limited employees available during visits. Some customers have noted cleanliness issues, although recent visits indicate improvements. Grooming services are particularly praised, with specific staff members receiving commendations for their care and effectiveness. One customer highlighted the expertise of a groomer who provided excellent service for a Shih Tzu. While there have been mixed reviews regarding management interactions and in-store announcements, many customers express satisfaction with their shopping experience, especially when it comes to services like pet adoption and training classes. Overall, Petco is recognized as a solid choice for pet needs, with some areas identified for improvement.
We've been taking our pet dog here for his regular nail trimming, and we absolutely love Ms. Kenzie! She is so kind, gentle, and caring. We know our dog (who doesn't like getting his nails trimmed) is always well cared for at every visit.
January 2025
Dr Sarah was amazing and I always get the best care for my dogs.
January 2025
Good location. Good selection of fish and other products. Usually stocked with plenty of choices.
