-
January 2024 by Beth Burns
Everything about our experience was no hassle and stress free. Could not have asked for a better day. The app is an excellent and easy to use tool. The staff is kind and efficient and instilled me with confidence. We are grateful for such a great day of moving furniture with no worries. Thanks!
-
November 2023 by Joe Enlow
Staff was Super! Equipment worked perfectly? Great experience.
-
November 2023 by Essance Williams
Terrible experience and treatment (WOULD NOT RECOMMEND). Was worth it just to go down the highway to Cave Springs. I was able to get in and get out with no attempt at a discriminatory deposit fee that this location attempted to charge me.
-
November 2023 by Jo
The staff is very polite and they work to get your rental quickly! No fuss service. I will recommend them every time. 5 stars
-
August 2023 by Timothy Schrock
Very good service.
-
November 2022 by Stacey Taylor
I haven't picked up my reservation yet, but I have called 3 or 4x just today to ask a TON of frustrating questions as I am moving out of state next week. I have been speaking with Dan and he has been very, very patient with me, which that alone deserves a 5-star review. You never know what answering some questions and taking time out of your day can do for someone, especially during high-stress situations like this. Thanks Dan!
-
November 2022 by Jessica Graf
People are RUDE! They cut you off. Talk over you. Very rude and unpleasant employees.
-
August 2022 by mizmyka rox
Very accommodating when we had to extend our rental and they offer a huge selection of trucks and trailers!
-
June 2022 by Ryan King
Terrible communication and customer service. Go somewhere else. DO NOT WASTE YOUR TIME WITH THIS LOCATION !!!
-
June 2021 by Dwayne Kemp
Great people easy in and out. Quick and clean.
-
July 2020 by Jessica
Had reservations for Saturday July 6th at 5:30am with the 24/7 pickup at 1805 Veterans Memorial Saint Charles Mo. Went to go pickup the truck and once logged in on U-Haul website, it said unable to fulfill my request to get the keys. Once calling U-Haul 1-800 customer service number. I was told this location failed to set up my keys for my reservation. The location was not only closed for the weekend. But I also had movers at my home waiting to get to work in which I had to pay them to just sit there.I also did not receive a phone call or even an email the day prior to confirm reservations. Would appreciate if I can get reimbursed somehow and a phone call from upper management for the inconvenience.Luckily, another uHaul location. St. Andrew on Campus Dr was able to fulfill another reservation for me and apologized for another locations mess up. Apparently I was not the only customer whose was not able to get a truck at that location as well.
-
July 2019 by Jessica Elliott
Had reservations for Saturday July 6th at 5:30am with the 24/7 pickup at 1805 Veterans Memorial Saint Charles Mo. Went to go pickup the truck and once logged in on U-Haul website, it said unable to fulfill my request to get the keys. Once calling U-Haul 1-800 customer service number. I was told this location failed to set up my keys for my reservation. The location was not only closed for the weekend. But I also had movers at my home waiting to get to work in which I had to pay them to just sit there.
-
August 2018 by Cathy Harding
This dealer was not helpful at all. I think they're forgetting there's a lot of other dealers in area. I called another and they were more than accommodating. This dealer does not know the meaning of customer service.
-
August 2017 by Cris R.
Don't waste your time with this location. I stopped by to ask him to loosen a lug nut on my U-Haul hitch. He was busy chatting with a friend about what they had done a weekend or two before and told me I would have to leave it with him until he had time and could come back and get it in another day. Went down the street to the U-Haul in St Peters where they always treat you like you're royalty. Had it done in 5 minutes there
