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March 2025 by Kyle Olson
I waited 15 minutes in the drive through for the pharmacist to say there was no medication under my name. I told her I was called earlier today notifying my prescription was ready. She said sorry and waved me on.
I went inside and told her my medicine has to be here. The manager has to get involved, and took her two seconds to find my prescription.
That's honestly pathetic. Retrain that pharmacist or replace her with someone competent. The manager was very friendly.
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January 2025 by Patrick Miller
This is the worst Walgreens in the area, by far. Long lines at the pharmacy, no sense of urgency from staff, and not even a thought to maybe get more staff so they can have more than one cashier in the pharmacy at a time… Avoid, go to literally any other Walgreens around the area.
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January 2025 by Monica McClellan
They are the worst at filling prescriptions!! I called after waiting for 3 hours to be told my prescription has been filled it’s just been sitting waiting for the pharmacist to approve it!! Never had trouble at any other Walgreens!! I think it’s time to make a move!! It’s always something or a delay!! I need my meds!!
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December 2024 by Kathleen Dunn
Rudest 4 female staff in pharmacy with zero customer service skills and definitely DO NOT BELONG WORKING IN ANY TYPE OF MEDICAL JOB where Empathy or Common Courtesy are necessary. I will NEVER take my business/money to Walgreens @ ELM STREET in St. Charles, MO 63301
I have shared this experience with friends and will be sharing it further with patients that I work with!!
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October 2024 by Lisa Mauro-Quintero
It was Walgreens..
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September 2024 by JDB
The pharmacy's medications are constantly out of stock.
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August 2024 by Jill Likens
I tried to get a RSV shot at the Walgreens on Elm in St Charles. My doctor sent over the prescription but Walgreens didn’t have the shot so they ordered it for me and told me it would be in by 4 pm the next day. I waited until the following day and went in to get the shot. I was told that I needed an appointment which no one told me about before. I tried to set up an appointment but the Walgreens on Elm was not one of the locations. When I called to see if they could schedule an appointment for me, I was given the same runaround. They have the prescription and the shot but will not let me get the shot at their location and we’re not helpful at all! Needless to say, I will not be doing business with them again!
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August 2024 by Margaret Bezzole
I was told when I tried to pick up my prescription it was first come first served. I always thought our prescriptions were filled and that medicine belonged to only that prescription. I don’t think the person at the counter understands how prescriptions work. Very rude and argumentative. Since they are the closest Walgreens around they think they can treat us any way they want. What happened to customer service?
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August 2024 by Jeremia Blalock
No help , they didn’t even try to help me at all . Horrible
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June 2024 by David Favignano
Knowledge, courteous attendants and store products affordable (Teamwork)
Dave
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June 2024 by Thomas Burk
I guess everyone's perception was ready at the same time. Only 26 hours after ordering.
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March 2024 by Ketra Muldrow
I felt truly discriminated against while visiting this Walgreens. The pharmacist staff were rude to me and did not properly address me but addressed other races.. The Walgreens said my medication was ready but when i got there the medicine was a “partial ready” and “may even be on back order.”The pharmacist was so rude that I asked her name and she said “I don’t have to tell you that” . I asked for the store manager and all of the pharmacist said in unison: he is not here. Please believe the other reviews as well, the pharmacy team lacks customer service and are unprofessional and lack people skills. I will be reporting this incident to corporate and to review the cameras of how the pharmacist was so condescending and blatantly disrespectful.
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March 2024 by Dan Weber
Pour customer service and flat out rude. Pharmacy constantly out of prescriptions.
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February 2024 by Duke Leahey
My wife and I recently spent over 15 minutes at the drive up window. Not waiting in line, but at the window itself. The physicians assistant tried to run 2 drugs through insurance AFTER we told him our insurance didn’t cover those drugs. He then disappeared for over 5 minutes. He then tried to use our Good RX coupon n file, but he could not figure out how to apply it. He disappeared for another 7 minutes. Then he came back and tried to apply the Good RX again. He then walked away again. When he finally came back we told him we would just pay. It cost us an extra $50 because he could not figure out how to apply the coupon. Meanwhile we could just feel everyone behind us in line fuming at the delay. The PAs are different every time you come. Their turnover must be massive. And now they no longer fill prescriptions there - they are filled elsewhere and shipped in. I have opted to get my prescriptions by mail order now.
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January 2024 by Chelsea Pavlacic
Waited in drive through to pick up prescription sent in my Dr. Told me it was going to take three hours to mix amoxicillin for my one year old with pneumonia. Went to a different location that filled it immediately.
