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December 2023 by Candy Prudden
Said they would call every Tuesday and Thursday and didn't so my vehicle sat with only 2 repairs from a wreck and they never informed me of anything until I called them
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July 2023 by Jennifer Hess
Friendly, helpful, and informative. Kept us updated even with a holiday during the time they had our car.
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July 2023 by Branda Hoover
This was the only Place my insurance company allowed me to get an estimate. Is this Legal??? The Women in the front office are not only interested in arguing with customers, misleading time lines on estimates, accepting payment you did not authorize... they will even go as far to stalk you online??? This was literally the creepiest and most unpleasant Auto estimate I have ever heard of. Shame in the women in the front office. You sure know how to provide the most disgusting type of customer service!!!!
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June 2023 by Michael Frankovich
Damon kept me well informed throughout the entire process! Will return if services are needed again! Thanks you!Service: Painting
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February 2023 by Ariel Stiletto
I have had body work done on my vehicle here more than once, in Riverside, AND in St Joe....both locations offer top notch work in a reasonable time! Ill never go elsewhere!
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December 2022 by Cindy Weeks
They always do excellent work!
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August 2022 by Rod OGrady
A lady hit me. Her insurance company asked me to go to Gerber, so I obliged. After they inspected my car, I waited a couple days for a bid. Nothing happened. I called Gerber and they told me to call the lady's insurance company. Gerber lied to her insurance company. I called Gerber back and they lied to me. Then I called the lady's insurance company back and asked them to call Gerber on a 3way phone call. Gerber was caught lying red handed. The two lady's running Gerber are very dishonest people. What started out as a simple repair has now turned into a mess. Monday I will have to hire an attorney to work with her insurance company. Gerber seriously damaged our relationship. Terrible management. They obviously have the insurance companies best interest and work for them. You've been advised...
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June 2022 by Julie Bradley-Newberry
Excellent service. Thank you!!!!!
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November 2021 by Tim Wilson
So my truck was broken into so I had to take it to Gerber for an insurance claim. They replaced my window but the window does not roll up by itself and makes a terrible screeching sound, The door lock and unlock switch on the inside of the driver door doesn't work, And they sent my truck to the dealership because there was a chiming noise when you would pull the key out of the ignition and wouldn't stop until you shut the door. It turns out That the noise was only going off because the interior lights were on. I turned them off and it fixed the chiming noise. Which I had to pay an extra $200 for the trip to the dealership. For nothing.Services: Body & Trim
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October 2021 by Toby Jenkins
Great ladies!! Customer service at it's finest.
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June 2021 by Bobby Clark
To expensive for them to do the work!!??
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February 2021 by Megan Leigh
I would NOT recommend going to this Smithville collision center. They inflate their cost to take advantage of insurance companies. The Platinum Towing they work with is even more fraudulent. They charged $540 for a 6 mile tow because as the driver said “they have been getting away with it for 30 years”. Do not go here or trust them with your vehicle. If you want proof feel free to message me and I will share the recordings.
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January 2021 by Rod&Sue Myers
Sadly, this is the second time I have had to use Gerber Collision to fix the damage caused by a collision with an animal. Each trip to Gerber has been nothing but wonderful! They have always been upfront with everything, worked seamlessly with my insurance, completed the work on or ahead of schedule and wanted to make sure I was 100% satisfied before I left their building! I appreciated their customer service, keeping me informed along the way, and their willingness to go above and beyond to get my car back to me quickly. If I ever need collision repair again, I will definitely use their service.
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January 2021 by Jake Phillips
I hate when I have to come here (because there’s been a collision or something else happen) but they are the best I’ve dealt with in town for most everything. The nice thing about going there is that I know they’ll keep it low stress by being professional, very reasonably priced, friendly, and deal with insurance.
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February 2020 by rhonda haynes
My insurance company sent me there to get an estimate. They did not do a very good job it was not thorough so I ended up having to go back 2 and then they said they could not find the problem now I'm having to drive all the way to Kansas City just to get an estimate. I would not recommend Gerber Collision & Glass nor would I recommend Liberty Mutual Insurance Company period
