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January 2024 by Shavonica Bingham
Worst place literally every time I show up super rude and very unfriendly have been banking there for multiple years and the service is getting worse!! I literally try to stay away from the people as much as possible! Tried to set up my daughter’s money market accounts and yet to do that!! Very unrecommended.. Was told they couldn’t help because I was there right when they were about to close …
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October 2023 by Kel Smith
This bank needs a new branch manager! This one is RUDE and doesn't have a clue! She lied, and is very rude! Watch your account if you have one. Very shady business practices! They go against laws and don't seem to care! I've sent many people here and now will be sending many elsewhere! And yes they have a paper and illegally went against number 2 on that paper!!!! So yeah they have broken the law when it comes to this account and stole over 500 from me! People beware of the fraudulent activities they practice in!
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October 2022 by Khalid Hamdouni
It's worst bank ever I don't recommend this bank to nobody customer service are bad the process to cash checks is wierd and long they keep your checks for long time so they can make interest on them anyway it was mistake have account with them but I will close my account sooner
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September 2022 by K Hm
It's worst bank ever I don't recommend this bank to nobody customer service are bad the process to cash checks is wierd and long they keep your checks for long time so they can make interest on them anyway it was mistake have account with them but I will close my account sooner
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April 2022 by Carma Burtnett
The employee of Academy Bank just called me a b...... If that is the kind of employees you hire, I would never recommend that someone use your bank.
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February 2022 by Kalee Wilson
By far the worst experience I have ever had with the branch manager mellissa, also the worst ever of any kind of employee thru any company. I was treated with disrespect the whole time, called multiple names, my statements were thrown at me to where I had to pick some up off of the floor, and refused to help me with the problem I came in there with. I left there extremely upset and very distraught about my account there, especially since I could not get anything taken care of. I did nothing to that lady to treat me that way and for her to be a branch manager is just not right.
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December 2021 by Michael Sipes
I worked retail in a fast-paced environment many years ago. Informed by that experience, I try to be friendly, courteous and succinct in all my customer interactions. My most recent trip to this location became my last. If you're looking for a financial institution, I strongly encourage you to look elsewhere. The tellers are apathetic at best, often hostile, and at worse, negligent towards your financial well-being.During my last visit to this location, I was in a teller's line, asking for six counter checks, when presumably the manager interrupted my teller to state she wasn't comfortable giving me more than three counter checks. I informed the interloper I was finalizing a home purchase and ran out of printed checks, thus the need for six counter checks. She never identified herself, so we'll call her Karen. Karen then angrily asked why I hadn't ordered more printed checks. I responded that would be a waste since I would be changing my address once the home purchase went through. Karen then claimed it was "policy" to only give three counter checks. I explained my legitimate business need and detailed all six parties to whom I would be writing checks to complete the home sale. She then called someone who authorized issuing six counter checks. Presumably angered by having her authority trumped, Karen proceeded to scream at me in a very hostile manner in front of numerous customers and directed my teller to issue the six counter checks. Perplexed, I asked my teller why was six counter checks such a problem. Karen again interrupted, screaming it was "policy." I asked where it stated that policy. She stomped about, pulled a pamphlet from a drawer, and then slammed it down in front of me. The pamphlet stated the rates the bank charges for various services and she spat out "the bank has to make their money somewhere." I asked why Karen was yelling at me and how was that appropriate customer service, to which she claimed I was being rude. I asked how was I being rude. Still yelling, she amended her accusation, saying I wasn't being rude, but condescending by bragging about my home purchase and my future plans with my friend who stood in line with me. So she was offended by a private conversation not directed at her, and thought it appropriate to call me rude after she eavesdropped??? Karen eventually yelled I could close my accounts that very day. I bit my tongue, recognizing her ego wasn't worth risking my future homer over. I told another customer "good luck" as the counter checks were finally given to me. Karen then screamed the other customer didn't need luck, she was going to be quite happy. I doubt Karen realized how condescending it was for her to speak on the bewildered woman's behalf.Anyone whose gone through a multi-step contract knows changing banks before the contract is finalized would endanger the viability of the contract. I believe advising a customer involved in such a contract to close accounts is a breach of a banker's fiduciary duty to their customers. I ended my 17 year relationship with this bank after finalizing the home purchase due to this woman's behavior. Any institution who treats their customers like a burden to be endured rather than an asset that enables their business should simply close their doors.
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November 2021 by Lou Tolbert
Appreciate the service I received at the bank! Kolby gave great customer service! Thanks for your help today !!
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November 2021 by Julius Terrell
They’re awesome leila is the newest the to the team and is so nice and the manager is great too.
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November 2021 by William Cooper
Great staff and easy to work with no problems at all.
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November 2021 by Pamela Hendrix
Very helpful and always friendly staff.
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November 2021 by Jabre Smith
They are very helpful fast and friendly
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November 2021 by Mary Hasan
I come here every week for the past few years and they've really treated me well.
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November 2021 by Terry Elliott
She’s awesome
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October 2021 by Peyton Perks
Love the staff! Always friendly