Clarkson Eyecare is a trusted provider of comprehensive family eye care, offering thorough eye exams, a variety of eyeglasses from top brands for all ages, contact lens fittings, and treatments for various eye conditions. The team includes experienced optometrists who are known for their professionalism and friendly demeanor. Patients appreciate the detailed explanations of test results and the clear communication about next steps, making visits comfortable and informative. Many reviewers highlight the outstanding service provided by the eye doctors, especially noting the care and attention from certain optometrists who go above and beyond to help patients find the right glasses and address vision needs. However, some experiences at the front desk have been less positive, with instances of long wait times and communication issues. For example, one patient waited an hour without clear guidance, and there was confusion about appointment requirements, which caused frustration. Despite these issues, the staff has shown concern and willingness to resolve problems, with management reaching out to address service concerns and improve patient experiences. Overall, Clarkson Eyecare strives to provide quality eye care and a wide selection of eyewear, with a dedicated team committed to patient satisfaction. Whether for routine exams, glasses, or special needs, the practice aims to ensure that patients see the world more clearly and leave satisfied with their care.
The front desk staff definitely need customer service training. I have an appointment coming up, and I hope that it's a better experience or I will be buying my glasses elsewhere.
July 2022
Reposting the lady for Clarkson called and was really concerned about the service my Husband received and she done everything possible to fix it,thank u sooooo much for correcting the problem.
June 2022
This is the only place I will go for eye care and glasses.
