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April 2024 by Frank C.
worst store in America! if you need propane go somewhere else! you will stand there like an idiot ringing bell that does not work. plus go inside and they only have 1 employee at counter with like 20 customers needing things. not worth your time. I've used uhaul at various locations and this one is poorly ran and mismanaged
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March 2023 by Dennis P.
If I could give negative stars here I would give them a minus 100 for piss poor customer service and relationship with the customer. Did a one way rental from Oklahoma to St Joe. Upon rental from Oklahoma the agent could not locate this agent at 1717 N Belt Hwy. Checked in on Monday and have one month rent free. Upon arrival at the store(shaggy) the employee on duty looked like he had just smoked a cheech & Chong joint. Anyway I get to the unit there is one of THEIR fuckin padlocks on the door on an outside unit. I went back to the office AGAIN and shaggy called another employee, who actually said SHE had to take HER kids to school and would have to WAIT 30 minutes before they come unlock this unit!!!! Totally unacceptable and poor customer service!!!! Customer beware of this agent !!!!!!
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September 2021 by Lisa P.
I have used this U-Haul a couple of times. Once we rented a truck, however the a/c didn't work on a 92 degree day. They did give a credit though. The worst experience was renting a storage unit: they did not give any entry information, which was important since you have to do it in two places to get entry. The entry card and my PIN number did not work. They did not answer the intercom for the 40 minutes that I tried, nor did they answer the phone during that same time. My husband drove over to the main office at the same time they were not busy - just ignoring the phone. In addition, the unit was not cleaned out nor was it approved ready with the special sign that they use. They did not seem particularly concerned when I talked to them. I have moved my storage to another facility.
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April 2019 by Teninohusker ..
Recently, reserved a moving van from this location, for an important move. The van was reserved and confirmed by the agent. The day before the move, we received a text from UHaul. We called them and were told, they no longer had our van available for pickup. I asked about the confirmed reservation and was told the following: We don't hold our equipment for reservations... Wait what, what is the point of reserving equipment? Then I was told, I could drive 40 min. In the opposite direction and pickup the van. No thank you. Beware using Uhaul, they obviously do not honor their reservations. This created a huge hardships, rent Budget, friendlier better service.
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February 2019 by Babs L.
Rented a trailer yesterday went to pick up, NO TRAILER, no sorry kiss my foot anything!! Never again!! HORRIBLE CUSTOMER SERVICE!!! They knew the trailer wasn't there the night before , but didn't bother to call. Talked to corporate office they gave me a $50 credit on my card!! Thank you!!
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July 2016 by Lisa C.
Though my overall experience of contracting with U-haul to move a U-box from St. Joseph to Florida did not go as well as it should have, I wanted to give Andrew at the St. Joseph location a high rating for making the situation right. The respect and consideration he showed me has gone a long way in repairing my opinion of the company as a whole. I will try not to let one bad apple (somewhere in the chain of custody of that box) ruin my view of the entire organization. Thank you Andrew.
