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February 2025 by Son do
Horrible services.
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November 2024 by Abdul aden
Lindle office AAA Insurance has become incredibly frustrating to deal with. They rarely answer the phone, and if they do, they just put you on hold until an automated system picks up, only to disconnect the call. Then the cycle starts all over again. I called more than many times just to get hung up on every time. All I wanted to ask was why my policy had doubled!
This place has become a complete joke. Gone are the days when you could speak to an agent who knew you by name and was happy to help. No wonder those agents have left. AAA should honestly just put up signs saying, “NO PHONE CALLS – WALK-IN ONLY!” After over 15 years with them, I’m done. It’s time to find a company that values its customers.
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October 2024 by Rita Winters
Created great travel maps, booked hotels, gave alternate routes and things to see and do. Friendly and caring.
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September 2024 by Alex Maue
Travis Swift was a wonderful technician and helped me out with my flat tire. I can’t thank Travis enough for him saving the day. Wonderful service and very knowledgeable.
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August 2024 by Ja'nia Moore
Price is good can't never reach anyone on the phone even your agent. Always have to go to the office for answers you can get over the phone 📱.
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July 2024 by Jodi Warden
Horrible customer service. I could never contact my agent. They would hang up on calls. Flat out terrible. I thought they were supposed to be the best. I found out different.
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July 2024 by Sharonda Barnard
No one greeted me when I walked in. No instructional signage. So I was confused as to what to do or where to go. I needed a passport photo but wasn't sure if they did them. I waited for a moment. Then TRIED to ask the first person I saw and was rudely blown off. The only reason this is not a 1 star review because of the gentleman who took my pucture. He was friendly and helpful.
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January 2024 by jiawei shen
I was there for aaa international driving permit. And the staff there is so amazing!!! She’s very friendly and willing to be of help. BTW, she took a very nice photo for me! Very impressive, I would recommend AAA set up a service of taking passport photo.
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December 2023 by Wah Poe
Call never went through with this location
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September 2023 by Dilovan Sindi
Any time I call this location never go through I stay on 40 minutes. I have home and Auto I have been a member for 11 years I'm thinking about changing my insurance
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June 2023 by Kenan Xiao
Fast, in and out.
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May 2023 by Queenbubalicious -
I am writing to urgently warn you about the highly unscrupulous practices and dishonest behavior I encountered at the AAA Insurance branch located at Lindell. It is of utmost importance that potential customers are made aware of the unethical conduct that occurs at this specific location.My experiences at this AAA Insurance branch have been nothing short of a nightmare. I was initially quoted a specific price for my insurance coverage, only to find that increased amounts were unlawfully withdrawn from my bank account. It became evident that this was not an isolated incident, as other customers have reported similar occurrences. It appears that the representatives deliberately provide lower quotes to entice individuals into purchasing policies, only to manipulate the information and charge higher amounts without consent.In addition to the fraudulent financial practices, I discovered that my insurance information was intentionally sent to the wrong mailing address. This deliberate act ensured that I remained unaware of the discrepancies until I reviewed my bank statement. It is clear that this location engages in deceitful tactics aimed at taking advantage of unsuspecting customers.Moreover, the supervisor at this branch, Michael, is directly involved in these fraudulent activities. Despite my repeated requests to cancel my auto policy and obtain a refund for the unauthorized withdrawals, he not only refused to assist but also threatened me with the possibility of negative implications on my credit report. This intimidation and lack of accountability demonstrated by Michael are deeply concerning and indicative of a severe lack of integrity within your organization.I implore AAA Insurance to take immediate and decisive action to address the corruption and misconduct occurring at this location. It is essential that you thoroughly investigate the practices of the representatives and hold them accountable for their actions. Furthermore, the supervisor, Michael, should be removed from his position as his involvement in these illicit practices is detrimental to the reputation and credibility of AAA Insurance.As a customer, I strongly advise against seeking any insurance services from the AAA Insurance branch at Lindell. The deceptive practices, unauthorized withdrawals, and unprofessional behavior exhibited by the representatives and supervisor make it abundantly clear that this location cannot be trusted. AAA Insurance must prioritize integrity and customer satisfaction to ensure the continued success of its business.I trust that AAA Insurance will take my warning seriously and promptly address the severe issues at this location. It is my hope that your organization will demonstrate its commitment to ethical practices and make the necessary changes to regain the trust of its customers.
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April 2023 by Angela B
Andre from AAA was amazing and he came out and unlocked my car for me so quickly. Great service!
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January 2023 by Fred E. Miller
Does anyone work here?I called about eleven times between 11:00 AM and 3:15 PM and no one answers.
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January 2023 by Damon A
After months of waiting, my auto claim hasn’t been finalized. I have received no payment and am now reporting them to Missouri Department of Insurance for unfair claims settlement practice and violating Missouri law.
