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January 2025 by E M
I have been with them for years. Blake was my agent at first never had any issues. He was always so helpful. Things started going down after he left. When I was due up for renewal I didnt get anything in the mail. Kept reaching out no help. I guess they dont care anymore about their customer services. And dont care if they lose me as a customer. To be clear I always pay in full. I have 3 policies with them. 2 houses and auto policy which include 4cars. Shame on you AAA!!!!!!
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September 2024 by Kayla Hedly
Horrific. Honestly this place used to be great, but they cencelled my auto insurance, didn’t notify me that is was going to be cancelled my auto insurance then absolutely reemed me to renew and told me it was my fault. I was on autopay and they just stopped running my payments? So happy I’ve been a client for 16 years lol.
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September 2024 by Steven Moore
I have been a loyal customer with AAA for over 30 years . Called the South Office to get car insurance for a new vehicle. CUSTOMER SERVICE WAS TERRIBLE. Called a small open door agency and got better coverage, lower price and personal service . A month later sold my older vehicle. Called to cancel insurance & was informed AAA will cancel my homeowners insurance if I don't have car insurance with them . Bye , Bye !
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September 2024 by Ashley K
NEVER and I repeat NEVER go through AAA for insurance. 1. They are not required to report that you have insurance like other companies. This makes car loans and switching to new companies almost impossible. 2. Their phone numbers for support are laughable. Good luck tracking down any information you need or simple help. Local or corporate. 3. They raised their rates on me 4 times since 2021. HUNDREDS of dollars.
Today I spent 2 hours on hold, transferred 8 times, just to finally get a voicemail of someone out of office. Huh!?
Do yourself a favor and avoid them completely. I can’t wait for the day I no longer have to deal with them.
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August 2024 by Jewellynn Wood
Agents are unresponsive and don’t listen to their customers. They added my family as drivers to other vehicles leaving our cars uninsured for a month. Never once answered our emails or phone calls. Had to go in person to figure out their mistake.
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May 2024 by Sen Nguyen
Be careful work with this company. They just overcharge but no reason and nothing note to the customer. I work with them for 2 years until my agent quit her job, then I call to asking for the amount they charge me 738$ ( original price 484$) , I asked them explain for that they just said it fee…. And they said next month will be come up to 568$ . I just can not work with them anymore then the lady told me that you make sure have new insurance before you cancel . Of course I will. I call transfer to State Farm and it’s cheaper a lots. Don’t wash your money with this company.
Bad service.
When I call back but nobody answers the phone to take care for cancellation.
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April 2024 by Ahmet Samardzic
Please customers have reported the insurance companies legal mafia to Department of Missouri insurance to Missouri attorney General every one who have increased price every 6 months out of reason out of claim out of accidents out of ticket please stop the insurance companies mafia doing that to you make online Complain against your insurance company only in the way we can stop that insurance mafia scam customers you have online access to file complain
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February 2024 by Jim Zavist
Quick, efficient service while getting a passport photo.
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January 2024 by Valeri Calhoun
Member for over 10 years for roadside assistance. Called for roadside assistance. Was told it would be 2 hours...after 2.5 hours still no show and no assistance. Asked to speak with an agent, who took over 35 minutes to return my call. She still could not get me assistance. You are just throwing your money away if you purchase this service. I have only used it one other time, but no more!
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January 2024 by Valeri C.
I called for battery service. Live in the city, so not remote. Waited over 2 hours and never showed. Asked for an agent to contact me, which took over 35 minutes. I have been a member over 10 years....but never again. Worse service ever.
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December 2023 by Sanel Silahic
Bad experience with AAA overall
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September 2023 by Sally K
Be cautious, I received a quote, canceled the insurance company I was with for 20 years. The quote was way off, I never would have left my previous insurer for the measly ************* I don't even have an insurance card. I would not recommend.
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September 2023 by Michelle B
******** TOWING Was sent by AAA wow very happy with **** he was fast friendly very good at his job
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September 2023 by Kathy Johnson
Friendly, quick to answer questions and gets us the best deals on car rentals!
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June 2023 by Ko Di Han
I can tell you I will switch very soon
