-
January 2024 by Valeri Calhoun
Member for over 10 years for roadside assistance. Called for roadside assistance. Was told it would be 2 hours...after 2.5 hours still no show and no assistance. Asked to speak with an agent, who took over 35 minutes to return my call. She still could not get me assistance. You are just throwing your money away if you purchase this service. I have only used it one other time, but no more!
-
January 2024 by Valeri C.
I called for battery service. Live in the city, so not remote. Waited over 2 hours and never showed. Asked for an agent to contact me, which took over 35 minutes. I have been a member over 10 years....but never again. Worse service ever.
-
December 2023 by Sanel Silahic
Bad experience with AAA overall
-
September 2023 by Kathy Johnson
Friendly, quick to answer questions and gets us the best deals on car rentals!
-
June 2023 by Debbie D.
I have had AAA For over 35 years my vehicle was stolen and after a month I stopped insurance,now it's been recovered and they said it would be over $700 for 6 months due all at once. It's been 30 days today! It's ridiculous!
-
May 2023 by Tom Blair
After 16 years I'm done with AAA, yesterday my car broke down on the 270S exit ramp. I was with a dog and no water. I waited an hour for a tow truck, then the driver called and couldn't hear me because of the traffic noise, at this point he told me to roll up my window, I explained I wasn't in the car because of where it stopped. He then hung up. 30 minutes went by and still no help. I called AAA again and was told the driver didn't want the tow and that was the only service they have.
-
February 2023 by Sonata Sonata
Worst experience!!!!Have been loyal customer for 20 years. New agent was very unpleasant and difficult, never called back, very poor customer service.
-
February 2023 by Lou
I use the Trip Advisor service as I'm a member to cover my vehicles. I carry insurance with another company.
-
January 2023 by Chris Hudson
Don't bother with AAA at all! A hail storm damaged my roof and after 3 different roofers all agreed that there was significant damage done by hail I filled a claim. The adjustor came out and agreed with the roofers assessment and then denied my claim. The adjustor wrote a report outlining the damage and still denied my claim. AAA sent an Engineer out to verify the date of the storm and then all of a sudden the report changed to there is no hail damage. When I called about this, I was laughed at. Then my wife called and she was laughed at. AAA even recommended that we sue them! They lie, steal your money and provide ZERO COVERAGE! Thank god I document everything. I'll likely be taking them up on their recommendation after I file a complaint with the state and better business bureau.
-
November 2022 by Jesse Dixon
AAA is a joke. Their insured hit my car not paying attention when leaving a parking lot. I came to a complete stop even though I had the right of way. This is back in August and despite the thousands of dollars you all pay on time to keep your insurance current it has been over 3 months and they can't get a police report to fix my truck. After over 13 calls to them they still can't call me back to let me know what is going on. Garbage insurance with garbage customer service. It is shameful that despite the reputation AAA has worked hard for that current employees and management obviously doesn't care at all.Update - now it has been over a year. AAA does not care about the people or property their insured damage with their vehicles. I have a police report showing their insured is at fault. Next step is to contact bbb.
-
October 2022 by Jonathan Saboorizadeh
The services offered are more than over the top with expectations I appreciate everything from the AAA service team
-
October 2022 by Reese Caliman
They do IDL (international driver's permit). Quick and easy.
-
August 2022 by Dillon Disselkoen
If you want to transfer your coverage to a different state, good luck. Due to the difficulty, I decided to cancel my membership, which was also extremely difficult. They would not answer the phone, so I had to physically go to the location. After telling them I wanted to cancel everything, they only cancelled the AAA membership & not the car insurance. Then I received a bill a month later... Followed up, and had to call multiple times to ensure it was taken off. They were able to 'back date' things, but it was ridiculous how many steps/time I had to take to actually cancel the full membership. Coverage is also not what it used to be, would not recommend
-
September 2021 by Cathy Ramos
Got a 'trip-tik' & visitors book with coupons. Ladies were very personable & quick, took less than 20 mins.
-
August 2021 by sedrick emery
Everyone was very nice and smiled
