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July 2025 by Laura Mabry
42 years of service and have been bounced around to so many different people. No one can help or has answers. I even went into an office and was just given more numbers to call. Very poor service. Do not recommend AAA at all. I plan to change insurance.
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May 2025 by Anthony Rutledge
I had one of their insured drivers back into my vehicle and admit fault. Since that incident I’ve reached out to EBONY multiple times and left voicemails. Since first contact attempt on 5/14 I have received zero answers by phone or call back from voicemails I’ve left. Gross incompetence…
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January 2025 by Wayne Marahall
Worse insurance company to deal with ! Rude employees, never return calls nor emails! So unprofessional!!
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December 2024 by Craig Jones
They claim to offer roadside battery service. They have no trucks in St. Louis to offer this service and contract it out to which they only have one contractor who provides the service. If that contractor is busy has unpleasant employees your stuck with them. Come on AAA get some trucks in St. Louis and stop using these roadside bandits! And don’t tell me to call you with concerns I already did and you did nothing!
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December 2024 by DK KH
Scammers, keep attempting to charge my credit card while I don’t even have an account with them.
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October 2024 by Larry Scales
I have heard and read about countless horror stories from home owners paying insurance premiums for MANY years only to be denied coverage or reduced benefits when the insurance was actually needed. My experience with AAA Insurance was nothing like that. Our home suffered storm damage (including needing new roof) and the response from AAA was EXTREMELY fast, comprehensive and compassionate. Melissa, Claims Adjuster and Valerie, Claims Coordinator, were terrific to work with and went above and beyond. Damage that I was unaware of was discovered with instructions given to the roofing contractor to repair. Very happy to have AAA Insurance!!
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July 2024 by McDLT’s For-Ever
I have AAA membership I got a quote from the AAA auto insurance division I like to quote, paid for everything gave them all my information they called me 3 weeks later and said that because there was no VIN number on my previous insurance they were canceling my insurance. Why they didn't check all this before they sign me up and I made payments is beyond me. This is the sorriest thing I've ever had done to me, because I canceled my Progressive Insurance after being with them for 3 years and lost my loyalty status because of this insurance company that didn't do what they were supposed to do and verify everything before they gave me an insurance policy and I paid all my premiums. I do not recommend this Insurance Group to anyone because they have no feelings and they don't care about people.
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July 2024 by Gabrielle T.
If I could give negative stars I would. That man Antonio Meeks has absolute zero professionalism. I had a claim with his company and it was not my fault his insurer was the one who hit me while I was parked. He wanted me to mail in the same day FedEx out of pocket; which again t wasn’t my fault.. I shouldn’t have had to come out of pocket at all my car was the one totaled. He only gave me a week for the rental. I have no car at all he wanted me to wait till he got the title to send it to the adjuster so they can send me my check which is absolutely ridiculous I should’ve had the rental longer it takes longer to find a car . He was very rude on the phone and hung up on us while we were speaking to him. We have tried to speak with Sonia his supervisor she never got back to me and I also left several voicemails for her and about 8 for him as well as numerous emails. I am so disappointed in tripe a and my husband is as well. We were thinking about gettin triple a but now I will let my friends and family know that we will never do business with them . Very upsetting. He should be fired.
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April 2024 by tina johnson
The worst customer service EVER! WOULD NEVER RECOMMEND THEM. Hit a deer almost 6 weeks ago, lost left headlight, fender dented, and bumper, total of less than $3000 and still haven't received the check to fix my vehicle. The first two weeks they wanted to total my vehicle, i had just put in a new transmission$2600 and 4 new tires the weekend i hit the deer, they wanted to take it to the auto auction and only pay me a couple thousand dollars and no regards to the amount i just spent thatvweekend. Two weeks of emails, phone calls from my self and auto body shop and no response or return messages for week and half. Then after responding, said check on way and still a week and half more of waiting and no check or explanation. They do not provide "legendary" service like they say they do on voice mail.I'm just waiting to be dropped after they pay this claim, if they ever do! 6 weeks is too long for a minor claim to be paid. I was supposed to have rental, it's on my policy but that didn't happen either, i had to take a Greyhound to get to my vacation destination! Worst insurance company ever! We have to have insurance of every kind, auto, renters, home, life but the insurance company doesn't want to do it's part when it's time!
Tina Johnson
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February 2024 by Blatsen
During the early morning hours of October 8, 2023, I was subjected to abhorrent and unacceptable roadside customer service from AAA when my car broke down on Illinois Route 267 about a half mile south of Woodson, IL.My car broke down around 12:45 AM after I hit a large raccoon that was in the roadway. This resulted in me being stuck on the side of the road on a chilly night in a car where nothing, including the heater, worked.I initially called AAA at 12:47 AM to request roadside assistance. I was expecting a tow for my car and a ride to a hotel in nearby Jacksonville, IL where I could spend the night and the next day arrange car service, rent a car, or have my father who lives in nearby Springfield, IL pick me up and lend me his spare car.What happened next was instead a terrible display of inept, callous, and incompetent customer service. Ultimately, nine separate calls were made either to or from myself and AAA between 12:47 AM and 3:30 AM regarding my request for roadside assistance.Each time I contacted AAA, I was advised that the tow truck was only 30 minutes away from arriving, but this was incorrect. No tow truck was actually coming.It’s disgusting that I was constantly told that a tow truck was coming when in reality it wasn’t. I should have just been told the truth that no tow truck was coming and I was on my own.At 3:48 AM, I gave up on the non-existent tow truck arriving and called 911. The Morgan County, IL Sheriff’s Department then promptly arrived and called a local tow truck company that also promptly arrived.My car was towed to the tow truck company’s impound lot where I had to pay for it to be released. If AAA had actually helped me, my car could have instead been towed directly to a local service center thus avoiding the impound lot altogether.The Morgan County Sheriff’s deputy assisting me was gracious enough to give me a ride to a hotel in Jacksonville to spend the reminder of the night and the next day at.When I mentioned to the sheriff’s deputy that I had initially called AAA, he advised that my experience wasn’t unusual and that AAA has a reputation for terrible service in that area. Several good Samaritans who stopped to ask if I needed help mentioned the same thing.I live in Southwestern Illinois and am a member of AAA Missouri. This incident occurred in South Central Illinois which is in the territory of AAA Chicago.As a AAA member I should be assured of excellent customer service regardless of which AAA region I need assistance in.A pain point I experienced during this incident is that as a member of AAA Missouri, I called the AAA Missouri call center where I explained my situation. Once they learned that I was in the jurisdiction of AAA Chicago, I was transferred to their call center where I had to repeat my explanation.Since I was forced to make multiple follow-up calls, I was forced to repeat my story to both the AAA Missouri and AAA Chicago call centers each time I called in. This should not be the case. This is bad customer service. AAA’s choice to organize as separate regional entities instead of one national entity should not impact customer service like this.To add insult to injury, I received a call the next day asking me to rate the quality of the tow service I received. I had to advise the call center rep that the tow truck never arrived.I have used AAA Missouri numerous times in both the Missouri and Illinois sides of metro St. Louis and have always received good service. This is the first time that I have received such bad service from AAA.
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February 2024 by Paul Finley
I had no issues with the tow truck driver. AAA does not have a viable customer service system. They have recently started contracting out their tow services, and do not have enough contractors to service anyone in an adequate amount of time. Day’s 2 and 3 of this incident were above freezing, with no precipitation. After the tow was completed, their automated service texted me to ask if I had a good experience and needed anything further. I requested to chat with an agent. The agent blamed the response time on the “winter storm” (an inch of snow). They said that it took them 3-4 days to fulfill the requests that needed the most assistance, and they were just now getting back to normal operation. I suppose they only have one tow truck and one agent contracted out to take care of services. That is the only reason I can see that they were unable to handle the volume for 5 DAYS, from an inch of snow. We will be switching to a different roadside assistance company. AAA has proven that they are unable to provide customer service, updates, or towing in a timely fashion.
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January 2024 by Stephen S.
On a battery service call, they claimed would be there in 1.5 hrs, they eventually sent a text 4.5 hours later and said they would not be coming and closed my ticket and if I needed further assistance to call them in the morning!!! I think not!!!
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January 2024 by Paul F.
I had no issues with the driver. AAA does not have a viable customer service system. They have recently started contracting out their tow services, and do not have enough contractors to service anyone in an adequate amount of time. Day's 2 and 3 of this incident were above freezing, with no precipitation. After the tow was completed, their automated service texted me to ask if I had a good experience and needed anything further. I requested to chat with an agent. The agent blamed the response time on the "winter storm" (an inch of snow). They said that it took them 3-4 days to fulfill the requests that needed the most assistance, and they were just now getting back to normal operation. I suppose they only have one tow truck and one agent contracted out to take care of services. That is the only reason I can see that they were unable to handle the volume for 5 DAYS, from an inch of snow. We will be switching to a different roadside assistance company. AAA has proven that they are unable to provide customer service, updates, or towing in a timely fashion.
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January 2024 by Daniel Fenwick
Paid them for over 12years apparently to ignore me and steal thousands due to a truly pathetic "value" of my car. I will NEVER EVER be their "customer" again
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January 2024 by Daniel F.
Had an accident after paying insurance for 12 years and found out they don't care about their customers at all! I've been ignored repeatedly and completely ripped off by their "valuation."
