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December 2023 by Chad Howland
Outstanding service! My wife loves their shoes. Quality is great for the price. I recently had an internet order to exchange & the staff was promp, polite and wonderful.
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October 2023 by Ben Wells
I’m not confident that Aldo is a legitimate business. Their customer service is very poor.I ordered a pair of men’s loafers and received a completely different shoe (women’s heels). The customer service phone number didn’t have any mechanism to talk to a real person, so all I could get was an automated message saying that “Your order has been delivered”. Their online chat said it was down due to a technical error. I was finally able to make the return by going to a local store, but it took 16 mins for the employee to figure out how to do the return.
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October 2023 by Camelia Sabeva
Jerel is an absolute star - I never go to malls anymore but recently went with my bf to galleria shop, he not only gave us both personalized intentional recommendations which were equal parts genuine and also beautifully tailored to our individual and natural needs.. He also took SUCH great care w/ five star attention detail from start to end, as if shop was truly his own - Jerel took pride in the fact he cared for his place and part within the company he represents and it shined throughout the entire experience. Not only knew product specs offered front to back but also very knowledgeable on alternate styles, sizing, availability etcI have worked in wide range of hospitality, high end retail and real estate in Clayton, CWE, Brentwood, Ladue etc etc for well over 20 + years.. and I could only dream of having an employee who took such effortless seamless ownership - while also making me feel welcome and comfortable enough to stay while, take my time and ask questions as needed. He provided just enough brand awareness without a ‘too much’ feel that way too many companies shove down throats. Truly showed hospitality from a genuine kind and professional place if I could give 10 stars I would - will def be back and share my experience with others.
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March 2023 by Safira Sutton
Great sale prices.
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September 2021 by Terrance Cooper
Lot of nice shoes
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April 2021 by Natural Queen
I ordered 2 pairs of shoes online only received one pair and the other I haven't received yet. I called customer service they were supposed to refund me my money but instead I see an email saying that my shoe have shipped and I'm supposed to receive them today. I have called them twice because now their saying that there's an error with the order because they tried to deliver them Easter Sunday and no one was home. This place is full of bs and I will never order anything from their website again nor will I recommend anyone.
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October 2020 by Nate Moore
Nothing over 11 in the store. I’m a size 12. Service was good but no inventory
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January 2020 by Thaddeus Hunn
Great selection and the associate that helped me provided amazing customer service!
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January 2020 by Denise Taylor
Awesome store!
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December 2019 by E. FE
Terrible customer service. Employers are very rude! Especially a certain lady. Never coming back.
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December 2019 by shiniece butler
Customer service there is TERRIBLE. The employees are extremely rude and not at all friendly. I came in the the day of my birthday party to find some pretty hair pins that I saw online. I get there and NO ONE GREETED ME.! I asked for help looking for the hair pins and they were acting like I was bothering them. How could I possibly be a pain to you and this is the job you are here to do.? Rude & very nonchalant
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November 2019 by Nichole Harris-Holt
Great store but expensive.
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August 2019 by sedrick emery
Customer service was really good. Didn't purchase anything, but the shoes were nice
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May 2019 by Prasanna Sathyamurthy
Lot of collections
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May 2019 by Sonita Leak
The service from the representative was out-of-this-world in Customer Service. She helped me pick out shoes for the National Notary Association Conference banquet Gala commemorating my Special Honoree designation! I am ever so grateful to you employ you, I showed up in style and comfort. Much love.
