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December 2023 by RuSe
Amazing customer service. Wardrobe changing advice. Highly recommend.
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December 2022 by Dominick Ricca
Excellent service! Thank you for your help on sizing.
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July 2022 by Carton Steam
Nice staff, good selection.
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January 2022 by HC CH
had a pleasant experience while making my purchases in this store with the store manager, Cortney Meyer. The unsatisfactory part occurred when I tried to get a price adjustment on an item. At first she couldn't find my purchase in the system even though she found my record in the store during the original purchase. Then she said I was outside of the 10 day price adjustment window. From my other dealings with other AE store managers, there is some flexibility on this policy. I learned my lesson - only deal with people who have a good working relationship with you because granting a small adjustment versus losing future business is not worth it to them.
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October 2021 by Ben Capp
Just buy online. The customer service is subpar at best, seemed annoyed that anyone came into the store. Went in to try on a size 11 and they supposedly had no shoes in a size 11 to try on. Corporate customer service is fantastic.
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October 2021 by William Holleman
Courtney has been spectacular since I started buying shoes here. I have always had customized experiences and dedication to finding the right fit/shoe.
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October 2021 by Eric Nevitt
The staff at the St. Louis location are awesome, friendly and extremely knowledgeable about their business!
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September 2021 by Naitik Patel
I'd suggest buying online and avoid this store at all cost. The customer service is absolutely terrible and plan rude. Do yourself a favor and buy online. Shoes are great! Or maybe a big box store.
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August 2021 by B
Great product …didn’t like service
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July 2021 by John Kidder
Josh provided excellent service ensuring the perfect fit for my new AE dress shoes last month. I also bought a nice pair of their casual shoes after being educated on matching my tastes to the right styles.
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December 2020 by Mo Qasim
Good place
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February 2020 by Crystal King
Excellent customer service, attention to detail. Recommended!!
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January 2020 by Chip D.
UPDATE 1/17/2017: Shoes finally arrived and billing squared away. Shoes are really nice but I'd think twice before ordering online. Dealing with this company for an online purchase was not a good experience. ORIGINAL REVIEW: Ordered a pair of wingtips. Apparently their fulfillment system "corrected" the shipping address and when FedEx could not deliver to the incorrect address, the shoes went back to Allen Edmonds. Telephoned customer service to report the problem and get the address confusions squared away. Since the first order was closed as a result of the FedEx return to sender, they had to place a new order, which was done by phone rather than online. On the day that the shoes were to arrive, they didn't, so I phoned Allen Edmonds and was told that the address got automatically "corrected" again. I've now been billed TWICE and still no shoes.
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December 2019 by Richard Thyer
High quality American made shoes.
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November 2019 by Claire Leindecker
Didn't have much luck calling the store, but I emailed the store and have had wonderful response rate.
