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February 2024 by Paige Wright
Would give 0 starts if I could. Didn’t clean my item and won’t refund me.I brought some curtains to be dry cleaned, waited a week and picked them up. They charged us $60 only to get them home to see they hadn’t even attempted to clean them. Brought them back to be cleaned, waited a week and upon going to pick them up was told again they didn’t clean them. I asked for a refund and was told no.They then told me they actually don’t even clean them on site they tried to send them somewhere else that couldn’t clean them.Literally go to any other dry cleaner. These people are sketchy and rude.
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December 2023 by Matthew Fish
This place us legit with great prices. Dress blues with the shirt for $12.
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December 2023 by Karen Hall
Nearby chain cleaners which provides next day service after 4:00 pm. The staff is polite.
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November 2023 by James Schuette
Telegraph location with the coupon, it's cost effective, and great service. Did 2 heavy king size comforters. Clean bright store. Nice employee.
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November 2023 by Devin Tolcou
Good service, reasonable prices.
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February 2023 by Michael B.
After leaving a review, American Cleaners SEEMED to have replied with a message of their own claiming how sorry they were and that I should contact them and give them a chance to make it right. That is a lie. It is an automated response (this will likely get one as well). I DID call them based on the response to be transferred to the seamstress I originally dealt with who is also the customer service rep - Ellen. This lady is unbelievably rude. I explained to her the situation, which she remembered me from before. I told her that I was returning their (American Cleaners) efforts to reach out to me and make things right. To which she said, " Ok, so... what do you want?". I told her again, I was simply returning their communication to see what they had in mind to make things better. Again, she replied with rudeness. "WHAT DO YOU WANT?" As I tried to explain it to her again, she interrupted me stating the original price to alter my jackets. Mind you, at this point I had already taken them elsewhere where I gladly paid more for the better customer service. I very sternly told her how rude it was to interrupt me. Her response was, "Do you just want them done for free?!" in an extremely sarcastic tone. Again, that wasn't really an option as I already took them elsewhere. If I was the manager or owner of this company, Ellen would be removed immediately. In fact, on the off chance that someone with the authority to fire Ellen should stumble across this, I simply pose this challenge to you: Have a close friend or secret shopper deal with Ellen on a customer service issue and see for yourself how this woman treats your customers as your customer service rep. Good luck and good riddance to this horrible business.
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January 2023 by Rachel H.
Brought my coat in, that i spilled beans all over on thanksgiving. Went to pick up my coat and it still had the same stains on it. Waste of time and money.
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September 2022 by Jennifer B
I've been coming here since I've been in Oakville for 10 years. Always great service! Never had a problem!!
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June 2022 by rich bauer
very polite. my suit looks great
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May 2022 by Donna Lynch
Great people and excellent cleaning
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December 2021 by Sue Harris
Great service and process
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August 2021 by Katherine Reysack
Got my dry cleaning back and my jackets were still incredibly dirty. Completely ruined a pair of pants, removed the middle crease. The two skirts came back looking exactly how I took them in as, still wrinkled.
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June 2021 by edward florian
Good hours for service
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June 2020 by Bill Thompson
By far, one of the BEST service providers in the area, I took a garment here that needed to be repaired. The woman at the counter was very truthful about what they could and maybe could not do. Within a few days of the pick up date, I got a call from the person who was actually performing the repair. She told me they couldn't do the same stitching as the garment had been originally made. She gave me the option of not doing a repair or just a simple criss-cross stitching but said it would not be the same. I took a chance and authorized her to proceed with criss-cross stitching. When I picked up the garment, I really couldn't tell a difference! Not only were the results professional, the service and especially the communications involved, start to finish, was truly honest and set expectations in advance. You can't ask for any more than that! I'll be back with ALL my dry cleaning and clothing repair needs! Great team!
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December 2019 by Denise C.
I needed some clothes done one day took them down there and one of the girls was yelling at another girl. They do a good job with my clothes but the heavy set girl that was yelling needs to be more professional and polite. That day it was a few people in the store that came in behind me everyone heard it. I felt really bad for the girl she was yelling at. That was just rude. I just think bullying your co workers isnt right.
