-
February 2024 by Jim S
4 Months and my account is still screwed up. Poor customer service. Cannot get through on phone. Wish I had stayed with previous carrier.
-
January 2024 by Elizabeth Holt
This store is the best store ever! I will tell everyone to go here, the team was absolutely fantastic and helped me with everything I needed!! Will be coming back!!:)
-
January 2024 by Haley Johnson
I was told inaccurate information regarding a promo deadline. They then told me they cannot do anything to help and cannot honor what I was told.
-
January 2024 by susan hurst
Tylor and Cody were amazing today. They exceeded our expectations. Friendly, helpful, knowledgeable and we highly recommend these associates and this location!
-
January 2024 by Mariah Harris
If I could give a 0, I would. If the store answers the phone, they then hang up on you as you begin to ask a question. In addition, I never received the (2) $250 Visa Reward gift cards promised (from the store manager) when I upgraded my Apple Watch and iPhone AND signed up for ATT fiber internet/cable. I am very disappointed in this store's sales tactics and customer service.
-
January 2024 by Scott Brink (The buyer)
Store allows outside people to purchase phones on other peoples accounts. District Manager Ryan got involved and was a total jerk. He got excited and said sue us. He refused to help with camera info. Although it was a man's ID that was used, 2 women did the theft. Ryan said it was OK for unrelated women to use a mans ID to make purchases on his account. It almost looks like the store was involved in this fraud.
-
January 2024 by Brad Lyons
AVOID THIS STORE. Other local AT&T stores called this store “shady” and suggested they committed fraud by creating a new account instead of doing a simple upgrade. Undoing what this store did to my account took almost two hours.
-
January 2024 by NautYourAverage
No good customer service skills , rushed me off the phone and literally hung up in my face as I’m asking a question .
-
January 2024 by Lisa Aydt
I recently upgraded from an iPhone 14 ProMax to an iPhone 15 Pro. To take advantage of the 1000.00 trade in promotion, I paid off my 14. I turned in my 14 at the store and waited several months but never saw the credit being applied to my bill. After investigating and several calls with ATT and trips to store I found out that the trade in was never received at AT&T’s Trade In dept and there was noFEDEX tracking number on the trade in receipt. To top it off, the trade in was cancelled 3 Days after I turned the phone in! Customer Service said only the store could have done so. AT&T will not provide any relief, my case was closed the same day I called them..I am now out 1000.00 in credits on my bill. Not my fault that the store did not follow appropriate processes. The manager who I turned in my phone to,Trace, is now a manager at a South Co location..What happened to the phone? Who cancelled the trade in and why???
-
December 2023 by Tracy Finkel
I had the most amazing experience with the nicest and most helpful guys! Akil and Caleb went above and beyond and were amazing!! Highly recommend them, it was the best experience ever and they were the best…I will only go see them if I need anything…I’m so grateful!!
-
October 2023 by Linda Ross
Excellent service. Waited a very reasonable amount of time with two people in front of me. Knowledgeable staff and fast service. Thank you!
-
September 2023 by Jean Brown
Trace and his 2 associates at the AT&T store located at 10700 Manchester Rd, Kirkwood, MO., were very knowledgeable and customer focused. My phone was stolen and Trace walked me through the process for getting a replacement. I returned to the store today eith my new phone and was able to recover all of my contacts and pictures. Thank you guys you were amazing. Jean Brown
-
August 2023 by Brianna Reed
The gentleman working when we came in was super friendly, he answered all our questions, got our issue we were having solved, and even helped me with comparing the phones I was interested in to help me come to a decision on which one I preferred.
-
June 2023 by Nancy P
The service here was outstanding! Akil J was patient and answered all of my questions. He gave me his full attention and listened to what I was looking for. His people skills were spot on! I will drive the extra miles for great customer service. Thank you, Akil.
-
June 2023 by Grant Sattazahn
One of the best AT&T store in St.Louis. Very friendly staff and answered all my questions truthfully. Thank you for the incredible service. Especially Ali Othman who helped me out!
