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March 2024 by George Whitaker
Typical of St Louis - rude and uninterested employees doing the customers a favor by showing up to work.
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March 2024 by GPC III
The absolute worst. Been here 4 times and all 4 times they have been out of literally everything and everyone has an awful attitude. It's almost mind blowing how bad they are. I just checked their reviews here on Google and can see it's a consistent issue. The girl yesterday took a long time on purpose and ignored everyone. Even said "I'm about to just clock out and go" to her coworker and she was cursing. Told us it would be 25 minutes for pretzels while her coworker behind her held up 10 fingers saying it would only be 10 minutes. What is wrong with these people? How do you mess up pretzels?
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February 2024 by Gary Scholze
Seem like the whole staff was dredding working there. No smiles, no acknowledgement of customers waiting to be asked what is wanted.They were out of hot dog bites, diet coke and Dr pepper.No receipts given because the machine was not working. So much for expensing this meal...Will not spend money here again.Incredible...
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February 2024 by Matthew Horn
Bad service, they intentionally only make small sizes instead of the larger sizes to turn an extra buck. Ie you can't buy regular sized stuff, but only three mini or smalls ayy a premium price. When asked for regular sized pretzel cup they refused and said they only have/will do small sizes. They also couldn't make a regular size from the small cups. Disgusting behavior, high profit seeking. Avoid
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January 2024 by Michele Bechtoldt
Went today to order a pretzel. I was the 6th person in line an the girl with dark hair behind the counter ignored all of us for about 10 minutes. When she started waiting on people her rudeness was off the chart. We were a bother to her. The guy in front of me ordered the pretzel nuggets she said they weren't ready for about 5 minutes an he told her that was OK. Then he mentioned that it looked like they were ready as another worker was cutting them up. She very rudely said to him and I quote I'm not selling you them until I get them all packaged and in the case. He didn't know what to say. I ordered a pretzel and she ridley told me my total an when I was praying yelled over me for the next customer an slammed my pretzel on the counter. Also the whole time we were in line other girls not working kept walking behind the counter. No hair nets no gloves on any hands. It was disgusting
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January 2024 by 1/2Cupp
Even though they didn't have the pretzel wrap weiner, I'll give them a 4 stars. The reason why is because that line was very long and the attendant was quick helping them. She was very friendly! You cant deny avery time is not good cus I would sit there waiting for my flight and people on line there would come come and go quickly. Thank you!
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December 2023 by ADT
Unfortunately, my recent visit to Auntie Anne's at the St. Louis airport was marred by poor customer service. The staff, consisting of two women, were unhelpful, rude, and dismissive. Despite my attempts to engage them, they seemed disinterested in assisting customers. They dismissed me saying they had nothing and anything would take 20 mins. This 20 mins lasted about an hour and a half where one woman just kept to herself on her phone and the one in the kitchen spent thrice the amount of time to get the same amount of work done. This behavior was disappointing and did not reflect the service standards one would expect, especially in a busy airport setting. I love Auntie Anne’s and most of the staff in other locations have been wonderful. I hope the management takes notice of the numerous bad reviews already left by customers and implements measures to improve customer service.
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December 2023 by Joseph L.
These "workers" were rude to my girlfriend to the point she didn't even want order from them and then have me wait 10 minutes for pigs in a blanket; just for them to tell me they burnt the product and that they're "sold out" terrible customer service by far in my stay in Missouri
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November 2023 by Eddie Y.
Terrible customer service. They only had plain pretzels available. Asked if the could make a cinnamon pretzel and they said no when there was cinnamon and sugar right next to the pretzels. It's 1:21 pm on 11/17/2023. You need to fire every one of those employees. Just terrible
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November 2023 by Monica Hammel
The people working are great but when they are out of 95% of the product I cannot in good faith leave a good review. Do not recommend.
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October 2023 by Spencer Dundas
The ladies working said there would be a 20min wait so I waited. Ended up standing there for an hour and almost missed my flight but after waiting an hour I refused to just leave. Got the little pretzel nuggets and they were burned
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August 2023 by Eric O.
This is my 2nd time eating here during trip.the lady that was working here was friendly and prepared to help customers. The last time I was here, the young lady didn't care and was basically rude and disrespectful. Good change!
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August 2023 by Sarah C.
Service here is wild! They appeared to be open (all lights on, food in displays, two workers behind the counter) but they refused to sell the food for some reason. I walked up and ordered a pretzel and the extremely unenthusiatic employee said they only have pretzel bites. I said okay - I'll have pretzel bites - she said - "YOU HAVE TO GIVE ME A MINUTE." After that, I watched them turn away like 40 or 50 customers with barely eye contact or a shrug. This was there at about 10:00 a.m. on a weekday. Advice to team: If you aren't open yet, then try not to look so "open." And if you are open, please sell the food to your customers or explain why you aren't selling to them.
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August 2023 by KC
Never had such poor customer service in my life, seriously. I’ve never left a review before but there were two girls working there who were so rude. Didn’t acknowledge us while we walked up to the counter. They were literally moving in slow motion and there was a long line of us before we got service. Definitely think they should get new jobs because they seem miserable. Only reason we purchased is because my little brother is a picky eater and that’s all he would eat.
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August 2023 by millionare Milly
The girl woking is very rude and poor customer service had a attitude while my father was ordering. We love auntie annes just not the airport location
