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April 2024 by Bigjaydawgg
This location is TRASH. If anything closes in this mall next, it should be this location. Obviously managed by a “lead” who doesn’t understand time management VS sales.This place was staffed more than McDonalds. Five or six employees in view and the “lead person”would not sell ANY of the 15 cups of Pretzels in the heated display case because she wanted to FILL the case first. Quoted as saying “doesn’t want to get behind”.YOU ARE LOSING SALES. Besides the “lead”, the other employees looked petrified to make a move unless authorized by this “lead”. Your store is here for us, not the other way around.If you’re not ready to open! Change your hours!I hope she leads this place to close.In the past, this location does have employees that were better off at certain 99 cent taco joint. They are mouthy and no customer interaction skills.Good bye to once a great pretzel location.Times have definitely changed.Poorly managed and the owner should be ashamed.Actually Turns away sales! Amazing!Have the day you guys deserve!
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March 2024 by Angela Yeager
I live an hour away from this franchise, so I decided to order a bucket of pretzel dogs. My first transaction went fine. Since I love so far away, my family decided they wanted a bucket as well, so I went to make another transaction for the same thing, when the employees heard my heard, I head one exclaim, “Are you serious?” With an attitude, then another girl, looked at me with the same annoyed attitude and warned me that it’s going to take 20- 30 minutes. I said that’s fine I live far away and I don’t get to come here often, with a smile. Now feeling awkward and like I’ve inconvenienced them, by making them do their job rather than sitting on the stools or standing around in the back.Now I remember why I live in a rural area rather than this city- YOU People, need an attitude adjustment up here.I cannot wait to leave- with my food. Probably won’t come back for another year if at all.
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March 2024 by Jacob
Went to the counter last Saturday at 1pm and was told they were “closed” despite having pretzels in the window. Was back at the mall today at 11:30 and saw a similar sight. Went to the counter and once again I was told they were “closed”. Google says they are supposed to be open and pretzels are in the window. I’ll celebrate the day this place goes out of business.
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December 2023 by Janie Shannon
Couldn't get what we wanted because they didn't have it. During lunch on Friday rush they didn't have original pretzels.? Then to top it off, the lady was short with me and didn't even thank me for coming. I walked away during the silence. Awful customer service and no way to inform me of how long it would take to get what I wanted instead of what they had on hand. And when I got my order it wasn't even in an auntie Anne's cup, it came in a "Roma, brand for quality" cup.? The finest pizza and food specialties.?
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November 2023 by Yulia Smith
Extremely unhealthy and rude place. One worker played with the raw dough, no gloves while serving . Another were busy playing with his phone .
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August 2023 by Mike Rosenbloom
One of the worst experiences at a restaurant ever. Don't waste money! Or time.
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June 2023 by Dana Bowman
Great pretzels and staff was very friendly
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June 2023 by Gail Liefer
I love there pretzels there the best
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April 2023 by Debby A
Zero stars more appropriate...disgusted looking and non speakimg.. if you hate your job that bad no worries in a short time a robot will have your job and be more courteous... No excuse for BAD service
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March 2023 by Kathy Cooke
I will not go back. I asked for extra salt, did not get that. The pretzel was stale. Very rude and horrible service. We also asked for a pretzel dog but was told no it would take 20 minutes. There was no one there waiting in line, and we were willing to wait. I think we were interrupting her conversation with the EarPods that were in her ears. As she kept asking what? Very disappointed.
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February 2023 by Y R
The worst experience ever the two workers that I had the misfortune of being assisted by decided to be uncaring and sloppy I’ve been going to this same place loving it the workers on the 15th of February 2023 are and were horrible as the food was sloppy and wet the mini dogs tasted horrible and left some sort horrible taste in my mouth where once it left a savory taste
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January 2023 by Emily K.
Despite the fact this mall seemed much less active than in previous years, the Auntie Anne's was thoroughly enjoyable. I ordered my favorite mango lemonade, a blue lemonade, and some pretzel nuggets on Monday evening (January 30). The pretzels were fresh and delicious and the service was awesome. The three employees on were super friendly and helpful! It was a better than expected experience, especially considering how slow the mall was at the time. I definitely recommend stopping by if you're doing some shopping.
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January 2023 by Cheryl Moon
Very rude staff. After waiting in line for 25 minutes they told me I’d have a 8-10 min wait on my pretzels. I decided to wait since that was the only reason my daughter and I drove to the mall in the first place. 20 minutes later I got them. (My pretzel was slimy)Never once did anyone say sorry for your wait. They also only gave me one of the two sauces I ordered and it was cold (cheese). I had to walk back in the mall to get the other one they forgot. The girl didn’t even think about saying sorry about that mistake either. I’ll never go to that place again.
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January 2023 by s so
This place actually discourages you from getting pretzels?! We were asked if we actually wanted to wait for them to cook the pretzel or if we could just eat some of the pretzel bites that were already cooked? We said yes we wanted to wait. These are not the pretzels that I remember. These were thin!! and WAY-over done. Also $15 for two pretzels and a soda… no thanks…
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January 2023 by Natalia S.D.
The pretzels where very good but they only had 2 left, the girls where nice and polite. I normally order sausage pretzels but I didn’t see any although I recommend them.