Avis Car Rental at St. Louis International Airport (STL) offers a standard rental facility with a focus on customer experience. Reviewers highlight the friendly and helpful staff, noting cheerful interactions during check-in and shuttle services, even at early hours. Although the location requires a shuttle bus to and from the airport, many customers appreciate the great selection of vehicles, including vans, SUVs, and pickup trucks. Some reviews indicate long wait times for car pickup; however, the staff often compensates with generous upgrades. Customers have praised specific employees for their kindness and support, particularly in situations like forgetting to refuel. Overall, Avis Car Rental in St. Louis is recognized for its improving service, with many customers expressing loyalty and intent to return for future rentals.
Older white gentleman with glasses and a beard gave us excellent service and an upgrade for being Preferred Members at 2:40am. Thank you, we will rent from this Avis location again as we’ve had many problems at STL with our other car company of choice Hertz.
August 2025
Standard rental facility with great customer experience! From welcome email to cheerful check-in and shuttle staff - especially at 3:00am - all employee interactions were great!
August 2025
Dale was nice but the Avis system here has to be one of the worst time wastes in Rental cars! I will never rent here again. Wait, wait and then wait some more with sticky papers under a sweltering hot parking lot tent. 1 lot helper to get a car from the sticky paper, welcome back to 1993.
