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December 2024 by kaily vogt
I only use the delivery option, I always have a good experience whenever I call.
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March 2024 by sean welch
These are our coworkers and family members who are working đȘ hard long days like the rest of us are!! Unfortunately, once the they finally get your original order, refill request, etc...they're lucky to have gotten through 10 scripts without trouble...and someone's calling to complain again about the delay...Again, they tell you to give 7-14 days because of the mail..
I'm sorry for my long dramatic "description"...however, I hope I make a point.
I've only been treated the way I treat people at BJC, and everywhere for that point, that's usually why it results with a 5 star đ review from me every time
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March 2024 by Amanda J
Charge you and a week later still haven't sent your medication. Absolutely ridiculous. Poor customer service and possible credit card fraud.
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March 2024 by Tina Louise
I called the pharmacy to cancel a prescription that wasn't supposed to be sent there and the person who answered was childish and rude. When I told her that my Dr sent sent it to the wrong pharmacy, she said so do you want it deleted and I said yeah. She then made noise like she was mocking me.
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March 2024 by Zachary Dahm
This is the worst pharmacy I've ever had to deal with. I signed up for automatic refills. They still don't get my medications to me on time and I still have to call and remind them to fill my prescriptions. I can't even count the times I've ran out of medications and have had to call them to remind them to send it. Then they tell me it will take two weeks to get it to me. Avoid this pharmacy at all costs. I'm in the process of getting all of my families medications switched to my local pharmacy. It's going to cost me more but its will be worth it to not have to deal with this place ever again.
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July 2023 by Google user
This is the worst pharmacy I've ever had to deal with. I signed up for automatic refills. They still don't get my medications to me on time and I still have to call and remind them to fill my prescriptions. I can't even count the times I've ran out of medications and have had to call them to remind them to send it. Then they tell me it will take two weeks to get it to me. Avoid this pharmacy at all costs. I'm in the process of getting all of my families medications switched to my local pharmacy. It's going to cost me more but its will be worth it to not have to deal with this place ever again.
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May 2023 by Kayla Hoerr
Random charges on our cards because they can't bother to call patients and let them know they need a prior auth. They just run it cash price and ship it, charging your card with no way to tell them you'd like a print Auth started or that you don't want the rx at that price.Here's a big clue: when someone has $0 prescriptions for MONTHS then suddenly two new rx are 28 and 46 dollars respectively, BASIC CUSTOMER SERVICE says to call them and let them know.I worked pharmacy myself for several years as did my husband (both different companies). Have never seen such blatant disregard for patients.
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April 2023 by Liz Mich
No other choice because of insurance. More frustrating because I have a Pharmacist in the family who would never make patients wait 2 weeks OR LONGER for refills. BJC - you can do better.
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March 2023 by Toni Bowman
Terrible! Takes weeks to get meds. 10 days. Very unhappy.
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February 2023 by Jynelle
Only use this pharmacy if you enjoy zero communication and want to wait 10-14 days for a refill. The refill reminders do not work. I am stuck with this pharmacy because of the insurance my job offers. They do not care. I would give zero stars if it were an option.
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February 2023 by Julie Harris
It takes 2 WEEKS to get your meds. Why does it take 2 weeks to fill a bottle and ship it?? Heaven forbid life gets busy and you forget to call in your script in time. When I use their automated system for refills there is no confirmation email to follow up saying my prescription is processing. I don't get an email for about 10 days finally saying it has shipped. I have no idea when I'll get my meds. It is unsafe how slow this pharmacy is.
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February 2023 by Amanda Jennings
I wish there were more options for BJC employees. This pharmacy does not care about patients. They know they have patients who do not have medications that they depend on to save their lives, indicate to them that they will fill them quickly and then wait almost a full week to fill them. If you have any other choice for where to fill your medication, go there.
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December 2022 by dss6237
Itâs unsafe how long patients have to wait for a medication to be filled and there is no alternative option to get something refilled urgently. Employees are rude and have no empathy. This place is a mess and embarrassment to the BJC organization.
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August 2022 by jennifer Turner
If I could give 0 stars I would. They have been âworkingâ on my scripts for a month. The first error was my own- no $$$ in the bank so I corrected that. However. Today I called to see what day pills have been mailed out on and they have not. They are on âday 4â of processing. I am on day 30 or NO MEDS. Staff there may as well say âoh wellâ because that is the attitude. I can go elsewhere and âstart over â next month. This is the stupidest service I have ever seen. Easier??? No way. And before anyone says â well , you should have planned betterâŠ. Please save it. Thanks
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August 2022 by Tamara Daugherty
There are no words to describe how inconvenient and frustrating this system is!! As employees we have no choice but to use this pharmacy. I called in a refill on 6/23 before my family went on vaca, so that when we got home we would not be without meds. The insurance would not pay until 6/29 so today (7/11) I called to inquire and they havenât even filled it yet. Now the mail takes 7-10 days. ?
