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December 2023 by Lucas A
This is my favorite BMO branch. Always friendly, tellers go above and beyond, never overly crowded. Turns going to the bank into an errand I don’t mind running.
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December 2023 by Brittney Palomares
BMO is the worst bank you can ever have they made my account overdraft for no clear reason if you deposit a check or money they tell you the money will be in 1-2 business days they put the money in for 2 days and when u least expect it they make ur account as if it was a fraud leaving ur account on a NEGATIVE number and they say you have to wait a full week to get the money you all ready had back in this bank sucks it is the worst bank i have ever worked with it should be said your money isn’t safe with them all all they need to be more responsible for they actions and not just let a client walk away empty handed
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November 2023 by Justin Valdez
This bank doesn’t provide change for individuals without an account. This is not the way good banks operate. This shameful behavior indicates exactly how this bank feels about the local community.
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June 2023 by Google user
I recently paid my credit card bill in full. That was mid May. I just received a bill for April interest. I requested the payoff amount, and that is what I paid. This late hit is shameful. A total money grab. I recommend that you not get a BMO HARRIS MC. They are a ripoff
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May 2023 by Harriet Pennington
I recently paid my credit card bill in full. That was mid May. I just received a bill for April interest. I requested the payoff amount, and that is what I paid. This late hit is shameful. A total money grab. I recommend that you not get a BMO HARRIS MC. They are a ripoff
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August 2022 by Steven Bennett
I am an existing BMO customer in St Louis, MO. Received marketing info about the BMO Harris Community Home Improvement Loan. Called the toll-free # at the bottom of the informational letter on 8/1/22 at 5pm. Unfortunately, nobody at BMO Sales had any clue about the program. I got bounced around a number of times and put on endless holds. I was on the phone for a total of 20 minutes before I finally ended the call. The sales/loan call center is clearly in complete disarray. Disappointing, indeed. Also, the music played while I was on endless holds was probably the worst music I have ever heard. Another truly mediocre customer service experience with BMO Harris.
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April 2022 by Kate B
Great experience ordering foreign currency. Very kind employees who helped me figure out everything related to ordering - denominations, timing of arrival of the currency and pickup.
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September 2021 by Diane Cummings
Excellent customer service with Alicia. Gave time to research problem, and additional advice for dealing with Company that was at issue with a charge on my Mastercard. Took her advice..and it worked after dealing with them for nearly a month! Cheers to Alicia, and to Madonna at Master charge. Thank you!
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March 2021 by Dominique Hallan
Great branch with excellent customer service. They got me in and out with no fuss!! I would suggest to anyone I know. This was far and away best experience I have had while banking ever!!
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May 2020 by Michael Maher
Stephanie (manager) and Rachel (banker) were very helpful getting a problem resolved for me in Dec 2019. The scanner had mis-read a check I was depositing. Both of them took time to get it taken care of. I really needed it resolved before the end of the calendar year, and Stephanie even called me after hours on New Year's Eve to let me know what was happening. They are both very friendly, as is Al, one of the tellers. Other people are nice, but I don't know their names.
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January 2020 by Charlotte Grider
I have been banking here since 2014. I have been dealing with unauthorized use of my accounts and identity theft. The bankers not only do not care, but they do everything they can to avoid investigating or providing me with information so that I can investigate. They have been very rude. Two bank managers have been very temperamental and hostile. I am just trying to find out where my money went, but they refuse to help. They have given me the run around at every turn. When I first suspected a problem, they said to close the account. I did. Then they claimed they couldn't get the info I wanted because the account was closed. They said to call the call center number. Call center said they don't have the information but the branch does. Some bankers would try to get info but others said it wasn't available. As soon as someone tries to help me, someone else stops them. There are "holes" in several account statements--where some days in the month are not covered by a statement. They do not know why and will not find out. They previously told me that, if I close all of my accounts, they won't help me at all. There have been inappropriate transactions on my current account. I have recently received a letter saying they are going to close my account because the relationship isn't good for either of us. At best, they are incompetent and rude. They might also be criminals. If they aren't, they are so incompetent that they enable fraud.
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January 2020 by Charlotte Grider
Bankers need to listen and respond. I shared concerns about fraudulent transactions on an account. They told me to close the account. Then they told me that the information I needed about transactions was not available because the account was closed. They said to call the call center. The call center said the branches have the info. I have repeatedly asked very basic questions and cannot get answers. I have explained to them that it appears to be a situation perpetrated by so
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September 2019 by clayton waddell
The customer service here is a joke. They never have any tellers and expect to sit in the lobby or drive thru for 30mins.
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August 2019 by Mary Vincent-narez
I called I:00 am for my banking information by phone and waited 20 minutes before ending my call. How can they be that busy at 1:00 am???? They are suppose to be staffed 24 hours. Customers shouldn’t have to wait that long.
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April 2019 by Little E Franklin
Sick to death of bad customer service, finally closed my account. This used to be a good place, IDK what the deal is the past several months but I'm glad I'm done.
