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October 2023 by T WAI
This place is really nice. I always have great service here and a great time because of the very nice staff and customer service they offer and help. Gotta love this place always come back ill keep coming back as a return customer for sure great times man! Clean
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September 2023 by Timothy Liverman
Charlotte is an awesome personable person who did a wonderful job. Clean business, acceptable piece. If you ever need a car to rent come to this lady!!!!
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August 2023 by Nóra Téglásy
I had a 100% prepayment several months in advance, including fuel and insurance costs. I am not satisfied at all, soooo many things went wrong:1. I was asked for my credit card at the pickup (not sure why as my other card was charged finally) and the employee forgot to return it to me. I have noticed 1 hr away from the location that it is missing. When I called the pickup office, they said they realized immediately that my credit card was left there, but they did not notify me as they are not allowed to call international number OR write an email (??????). :(((( So I had to drive back and lost 2 hours.2. I have confirmed with the pickup office that at the dropoff there is a box so that I can return the car after office hours (dropoff office closes early, at 5:30). So I went there in the afternoon and found that the office was closed and there was no drop-off-box. I had to park the car for the night ($$$) and return early in the morning to be within 24 hrs.3. BUT despite of the above, I was still charged an extra fee for the "late return" ($$$). I have confirmed with the pickup office in advance that I have 24 hrs to return the car, which I did.4. A tire was so flat that I had to stop immediately to inflate ($$$).5. I was charged extra 84,31 USD 1 day after the drop off, I don't know why.
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August 2023 by Luca
Hands down the worst rental shop I've ever stepped into. I had a reservation for a 26ft truck. When I walked in with my reservation in hand, they just told me they don't have any 26ft trucks. The people are very rude and unpleasant. No cares to try to help remedy the ridiculous situation in any way. Called Budget main line, they told me the RESERVATION GUARANTEES THE RATE, BUT NOT THE TRUCK OR THE DATE OF THE PICKUP. Yea, you read that right. I booked them through Costco. Im very surprised that Costco would send any cystomers here.
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July 2023 by Dr. Chanchal Sur Chowdhury
If I could give a minus 5 stars for this location I would have given.There people are so rude. Reserved a car 15 days back and paid for a full size sedan. My reservation number was 32315973US4. Upon arrival they told me they don’t have any full size sidan. They had no other car available and forwarded us to another nearby location. All cars were sold out even at that location and leaving me with frustration. I had to roam around the city to look for a rental car before a long weekend. This is not done at all.
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June 2023 by chanchal sur chowdhury
If I could give a minus 5 stars for this location I would have given.There people are so rude. Reserved a car 15 days back and paid for a full size sedan. My reservation number was 32315973US4. Upon arrival they told me they don’t have any full size sidan. They had no other car available and forwarded us to another nearby location. All cars were sold out even at that location and leaving me with frustration. I had to roam around the city to look for a rental car before a long weekend. This is not done at all.
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June 2023 by Josh Praizner
Both Charlotte and the gentleman who helped me were courteous and helpful. Thank you.
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June 2023 by Jack Rabbit
I believe the representative that I worked with name was monica she was great… over my total experience with budget was awful I requested for a certain vehicle didn’t get it they gave me a ford expedition that had a ticking noise coming from it told them I didn’t feel comfortable driving it was told where I picked up the vehicle they didn’t have anything to accommodate me, the care went dead on me and had to get it towed to the airport location still had to wait an hour in the line. Did get a bigger vehicle but it puttered the entire time also when I returned the vehicle I filled the tank up and the the check in guy I believe was Travis looked at the gas hand and I still was charged with a fuel fee of 106.00!!! I was charged over 1400.00 and am they still took a deposit of 200.00 and my card is a major credit card!!!!!!!This was just overall unacceptable and unprofessional if I could give budget zero stars I would!!! I’m highly disappointed and wouldn’t suggest anyone to get a vehicle from here!!!!
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April 2023 by Ellen Perrier
Worst ride of my life they rented me a truck with the converter box cut off engine light came on they came and fixed it where the light went off a mine hour trip turned into a 16-hour trip I will never in my life rent any truck from this company again
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January 2023 by Dot
Most horrible customer service the lady was very rude and had her child in the office while trying to service people gave me a car that was on the repo list first then gave me a truck with a lot of damages and tried to say there was no damages overcharged me for an extension and got an attitude when I called just to confirm the charges if I would I would never have went to them and would tell anybody please skip them and go anywhere else besides budget and Avis are the horriblest rental car places from here to Texas
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December 2022 by Robert Bailey R
If I could give zero stars I would. Made a reservation and when I got there they didn't have my rental. It was rented to someone else which means they gave my rental to someone then has the a nerve to try and get me to upgrade for an additional cost even though they made the error.. (someone else had a review with the same complaint)This caused me to rearrange me trip. I will NEVER use this company again. I hope someone important will view this review and start hiring better qualified employee instead of GED rejects
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November 2022 by Renay Love
30.99 a day for insurance. That wasn't expressed completely. The key fob battery was going out. Constantly said key was not in car. Almost 900 for 9 days. Not worth it.
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October 2022 by Danielle Zip
Charlotte and her husband are respectable and great business owners. They are more than accommodating and kind. I will definitely be back. Thank you Charlotte!
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October 2022 by Deez Fooz
Great experience in and out no problemWas very nice
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September 2022 by X
when we showed up for our reservation, the singular employee there walked outside and left us waiting for at least 15 minutes. we finally got the car and headed to our home state for a family member’s funeral - an 800 mile/12 hour drive. somewhere in the middle of nowhere Mississippi we got a flat tire out of nowhere. this was absolutely due to the negligence of Budget, they clearly didn’t check the tires before giving us the car. we’re lucky we weren’t injured. anyway, we had to wait for roadside assistance, then drive an hour in the opposite direction to get a new car. this set us back so much that we had to get a hotel ($170) and rent the car for an additional day ($200), and we almost missed the funeral. THEN we got a letter in the mail informing us of the $400 roadside assistance charge for THEIR negligence. took hours of phone calls with customer service (who were largely unhelpful and several times just hung up on me when they didn’t want to answer my questions) to only get a partial refund. save your time, money, and effort and just rent with enterprise or hertz.