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August 2023 by Heather M.
A very unprofessional Avis location the owner or the gentleman that checks people in for their reservation had the rudest attitude when I came to check in for my appointment. The gentleman was unreasonable and was being argumentative over having 2 drivers being listed. I will never use this location again. I'll just continue to use the Lamber location.
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June 2023 by V. S.
Do not rent anything from this place! The operator here is the worst!! I felt like I was being set up to purchase their insurance or for them to say I wrecked their truck so they can scam my insurance company. If you are so afraid of people ruining your trucks/cars, get out of this line of business. Also, they never have what you reserve. Don’t waste your time.
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November 2022 by Melanie J.
Owen The transportation driver blew me away with his kindness. He's such a thoughtful man. I'm grateful that customer service like this still exists somewhere in the world. Thank you Owen for helping this traveler from California!
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June 2022 by Sophia Brothers
Booked a reservation for a 16 foot truck a week and a half out. Get a call 10 minutes before I’m supposed to pick up my truck, and they tell me they don’t have my truck at the Lindbergh location. That’s fine, find me a truck at your Arnold location or somewhere relatively close. After calling customer support multiple times myself, I finally got somebody to locate a 16 foot truck in downtown St. Louis. I was offered no form of compensation. I will never do business with budget truck again, and I’m really disappointed in the lack of professionalism and promptness of the Lindbergh location, and their customer support center.
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June 2022 by Colleen Hartmann
We were worried about renting truck from budget after the reviews we seen online however our experience working with this location was great. We talked with Steve and Luke several times when we were working out date details. Truck was in great shape and was available date we requested.Our only negative was we picked up the truck on 3/4 tank and thought that was how we had to return but we had to go back to gas station on drop off to make it full which was additional $50.
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April 2022 by Adrian Prugar
Luke was really great. He handled everything perfectly and even went above and beyond for us in handling our truck return after our move. It was very much appreciated. This is a good location and I would definitely go here again.
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March 2022 by Christina R.
If I could give zero stars, I would. SCAM! The "owner" of this establishment is absolutely horrible! The vehicle wasn't ready when we got there and we had to wait 45+ mins. It was dirty on the inside and the outside was very poorly washed. I'm pretty sure my 6 year old could've performed a better job at cleaning. The vehicle wasn't full of fuel, it was below a half of tank and then tried arguing with me about me needing to fill it when it was returned. ‼ THE MILEAGE ON THE PAPER I GOT WHEN I LEFT WITH THE CAR DID NOT MATCH THE ACTUAL MILEAGE ON THE CAR AND THE MILEAGE ON THE PAPER I RECEIVED WHEN I RETURNED THE CAR DID NOT MATCH EITHER. ‼I left with the car, went to a restaurant, ate my food, got back in the car and it had an oil light on. This is generally meaning you're low or out of oil. How was I supposed to drive this car on my vacation and then it run out of oil and blow up? Then I'd be responsible for that. I returned the car immediately and just wanted my money back at this point. The man argued with me saying they were charging me $9.99 a gallon to fill the car up to the point it was before (a total ending up of $24.35) and that they were not refunding all my money. I HAD TO PAY $154.66 TO PICK UP A CAR, DRIVE DOWN THE ROAD, AND BRING IT BACK. $154.66 for 1 1/2 hours and 32 MILES TOTAL. His paperwork claims I drove 2,089 miles in the little time I had the car. Explain that.
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July 2021 by D J.
This is an incredibly slow location. There's 1 guy that does everything. Check in. Wash cars. Return cars. Etc. He told me he doesn't want to hire another guy to help because it would be a waste of 8 dollars an hour. When you wait over an hour to both pick up and return your car you'll quickly see how ridiculous this is.
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April 2021 by JoAnn Mason
Cheap prices compared to other companies
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February 2021 by carpetsplus
Tried to rent a truck from budget twice with online reservations. They charge $150 for the customer to cancel Reservation however they do not honor their reservations. They called the day of the reservation to tell me they don't have a truck in St Louis. They didn't call to offer solutions and when I talked to a customer service guy at corporate I was told Budget never guarantees availability even with reservations. that I should try Enterprise, Penske or U haul. Avoid Budget at all cost.
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February 2021 by MCCOY TL
Poor customer service on the availability of the choices in inventory between the website and dealer for what the customer had reserved.
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October 2020 by Richard Boals
That's where I work lol
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July 2020 by Rachel Barnes
Not a good experience. This location called us the day before our move, and told us flat out that they wouldn’t have our truck and to call customer support. That was annoying, but somewhat understandable. Then customer support told us that they didn’t have any trucks available for nearly a week! Again, this is the day before our move! I don’t usually leave poor reviews but this came across as very unprofessional.
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June 2020 by Christi Gleason
I rented a truck online. The day of the rental, they called me to say they actually needed the truck I rented. I told them I would go to a different location and rent from there. They said ok and they would cancel my reservation. They then proceeded to charge me $75 for a no-show. I still have the message that they left me stating they didn't have a truck for me and I am now disputing the charge with Discover card since they are still trying to charge me. Do 't go here. They will scam you if they can't deliver on what is promised.
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June 2019 by Brenden I
Don't do it. Made reservation 3 weeks in advance, they called me the day before and said there was no truck available and someone would call me the day of with another option...they called and said I could pick one up 3 in Peoria, Illinois. Ended up paying $100 more to get a uhaul but at least they gave me a truck.
