Build-A-Bear Workshop St. Louis is home to the FIRST Build-A-Bear, a place where customers can create a unique plush toy. The experience involves picking out a bear, having it stuffed, and adding custom features like outfits, sounds, scents, and even a recorded voice message for a special touch. The store is also a venue for PAWsome parties, which include a customized furry friend and a Special Heart ceremony. Reviews consistently highlight amazing and above-and-beyond customer service. Staff members are described as very understanding, supportive, caring, and kind. They provide great, hands-on help with the entire process, from picking the bear and its attire to the stuffing ceremony. Employees have been noted for creating a safe space, offering comfort during difficult personal moments, and going out of their way to assist customers, including with technical support after purchase. The location is praised for its caring gestures and is recommended as a great company.
Louise, Diana and the young lady who stuffed the bear did an awesome job helping me pick out the bears, attire and accessories. Great customer service! Ask for Louis she goes above and beyond!
December 2024
Sophia was so sweet and caring filling toothless for us
December 2024
Destiny helped me out, she guided me as to what gift to get! Awesome location
