CarMax offers easy car buying and selling with no haggling or pressure. They carry a large selection of used cars, trucks, and SUVs, making it easy to find what you want in one place. Customers report phenomenal, quick, and easy experiences. The process is handled efficiently, often taking less than an hour from start to finish for a sale. The online offer price is matched exactly, and the staff is pleasant, professional, friendly, kind, and easy to deal with. They are also described as attentive, helpful, patient, and informative, making the entire process convenient and seamless. For selling, CarMax is competitive with pricing and pays what a vehicle is worth, even if you don't buy from them. They are honest about vehicle condition assessments. The buying experience is generally positive, with staff noted as being less pushy about add-ons. While most experiences are highly recommended, some minor issues are mentioned, such as occasional delays in vehicle transfer or a vehicle having a slight odor. Overall, customers are happy, could not be happier, and would use CarMax again, recommending it to friends and family for a quality used car.
Katie was an excellent, superb, friendliness customer service dealer. She helped me get a SUV Kia Sorento EX. I'm loving my new car! I would refer CarMax to everyone that is looking for a new vehicle. They put their customers first and make sure they are satisfied. Thank You!
February 2025
Carmax helped us sell our vehicle quick and easy! They are competitive with pricing and pay you exactly what your vehicle is worth. We will recommend Carmax to all our friends and family and will use it again if needed.
February 2025
Zach.T was very helpful through the whole process! He jumped through all the hoops and was extremely patient! Shout out to Alan too! Both were very informative! 10/10 recommend
