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August 2025 by Tom Becker
I really appreciate this bank they give you great service and thanks to them I was connected to my amazing financial coach Veronica Guerrero at Prosperity Connection and I managed my money great now and saved a lot in my accounts here to and looking forward to closing on my house soon
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June 2025 by John Cook
As first-time homebuyers, my wife and I were incredibly fortunate to work with Talena Wiley at Carrollton Bank. From start to finish, Talena provided outstanding service, walking us through every step of the home loan process with patience, clarity, and professionalism.
She was always available to answer our questions, even taking phone appointments after regular business hours to make sure we felt confident and supported. Throughout the process, we faced several unexpected hurdles, but Talena guided us through each one with calm expertise and a problem-solving mindset.
Her dedication, responsiveness, and genuine care made all the difference in helping us secure our first home. We are truly grateful for her support and would highly recommend Talena to anyone looking for a knowledgeable and dependable loan officer.
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March 2025 by Lamar Mullen
I'm having issues with the online banking. Every weekend it stops working, customers are left without banking info. No help from bank employees 😕 time for a new bank.
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June 2023 by Tanya Angelo
I've been banking with Carrollton for over 10 years. Best customer service ever.
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June 2023 by Casey Peetz
Great service
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May 2023 by Grant Underhill
Bank teller staff is very kind and patient with customers!
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April 2023 by JL M.
I am always amazed with how efficient this bank is. It has one of the best customer service teams of any bank where I have accounts. I can actually speak to someone when I need to do so, I can use my ATM card anywhere in the country without fees.....I make transfers in and out of my account, and I never have difficulties like I have with Bank of America or Bank of The West. I closed my Bank of The West account and am closing down my Bank of America accounts and will focus my banking with Carrollton.It actually is a pleasure to do business with them. I hope their model does not change; that would be a shame.
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April 2023 by David Madlinger
Best bank ever from top to bottom. I refer as many friends and business owners that I know all the time.
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October 2021 by Francis Firman
This is a better way to bank. They actually have customer service and that's refreshing!
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April 2021 by jerry cates
It's a good bank and the very friendly
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July 2020 by C J Doyle
Bank is great. Customer oriented great Staff. Very helpful! C J Alpine Rail Tours LLC Saint Louis
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May 2020 by Lindsey Shelton
Our business has been a customer of Carrollton Bank for many years and has always had the best customer service experience with the tellers and bankers. Dalton, our business banker at Carrollton provided exceptional customer service to our business when we needed help with business loans during this COVID-19 pandemic. He made us feel like we were the only one he was working with when we know he was incredibly busy. I cannot recommend him and Carrollton Bank enough to small businesses.
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July 2019 by Bill H.
After several months as a customer at Carrollton Bank I can report that the staff of this branch is routinely courteous and knowledgeable. Each of the five people I have interacted with was confident in his or her job and was able to answer questions about the policies of the bank. Further, the answers correspond to the succinct and easily understood printed materials provided with new accounts. The fee structure seems rational and designed to facilitate success in managing the account without the customer needing to stay constantly aware of the fine print. Clearly, a community bank should partner with its customers in pursuit of each other's prosperity. The success of this branch is attested to by the lively and positive atmosphere one experiences when interacting with its representatives and the efficiency with which one may execute banking tasks. Online and mobile banking is available as one would expect. For everything outside the routine, local service seems outstanding.
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March 2019 by Pattie Cooper
Excellent service by Maggie (ladybug) each time I've been there. I have been there 3 times & the Alton branch once. Maggie is professional, yet personable. The tellers at the Alton location were snobbish and acted as though they were doing me a favor by waiting on me. I will only go to the Murdoch location and let Ms. Maggie help
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May 2018 by Don F.
I come in here very intermittently. Everyone there knows my name when I walk in. It really reminds me of old time customer service. It makes me feel secure in the era of identity theft. They also respected my parents poa. Many banks won't do that even ones where I know the Vice Presidents. As I get older and consolidate accounts they will get more and more of my business.
